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ComplaintsforMid Towne Cafe
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 2/17/22 I ordered food from Midtown Cafe. I ordered a cheeseburger with only cheese. They delivered it to my employer for lunch. When I opened container it had everything on it. I called today since owner was not available yesterday. He denied me saying that. He would not do anything about it. I called back and he hung up on me. Then called back and a female staff also hung up on me.Business response
02/28/2022
We had received a delivery order for a cheeseburger and fries. When someone orders a cheeseburger it comes with lettuce,tomato,and onion unless specified otherwise. After 3 attempts to find a card that wasn’t declined.We made the order and delivered it. Shortly after we got a call saying there was lettuce and tomato on it. We were too busy to respond right away. When the customer called back she proceeded to cuss out my waitress at which time we hung up.Customer response
03/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
****** ******* I 100% disagree with what the business is saying. My card did not decline, I gave him a $5 tip at door, I SPECIFIED what I wanted on my sandwich since I know what I like to eat and I never "cussed them out". The female staff hung up on me 3 times. Two times that day and then the second time by the owner. I had been trying to reach the owner the first day and lady kept saying he was "stick out delivering". I simply want my money back I paid for, for being very badly mistreated as a customer ! Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.