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ComplaintsforPenn State Transportation Services
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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Facilities Issues
- Status:
- Unanswered
Penn State Athletics was in charge of parking for the recent ******************* concert. Parking could be purchased online prior to the concert or the day of. I purchased prior to the concert. When doing so, Penn State provides a map with lot numbers and a very vague map with no real information about the parking, such as if you will be held a certain spot or if the lot was paved or not. I paid a premium for parking and was expecting a paved lot, as I was driving a low clearance, two-wheel drive vehicle which can easily get stuck in unpaved areas. I was very disappointed in how deceptive Penn State was about the parking and especially considering the fact that I paid a premium for this lot. This was my first time to **************/Penn State, so I was unaware of what the parking situation would be like. There were paved lots, but I didnt know which lots they were when purchasing the pass prior to the concert, as I didnt see the paved lots until I got to the venue. Penn State shouldve the specified the details of the parking lots before purchasing.Business response
05/03/2024
To whom it may concern,
You have reached ********** of the ******* Loan Servicing and Collections Department. We collect tuition and loan payments and post them to Penn State student balances. Our office/department is not involved in or prepared to respond to *********************** Center events, such as concerts or Parking issues.
Please review the complaint and redirect to the appropriate recipient. That could be Ticket Master, Penn State Parking, or the Jordan ******************* you,
*************************
Customer response
05/08/2024
Correct, I did not intend for my complaint to go to the loan servicing/collections department. Previously, I corresponded with *************************** by email. The email I used to communicate with them was *************** and the telephone number provided in the email signature was **************.Customer response
05/08/2024
I believe the complaint would be against Penn State Parking. The payment appeared on my card statement as Penn State Athletics and the purchase was made via the Penn State Athletics ticketing app.
I believe Ticketmaster was just the sales platform.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1 Eisenhower Rd
Eisenhower Parking Deck
University Park, PA 16802
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.