Business ProfileforModern Auto Crafters

At 1130pm on July 4th we heard a very loud and aggressive banging on our door. The individual who was knocking on our door informed us that our car was hit by a drunk driver. At first, we thought this person was just trying to be helpful and notify us about this situation but it turned out that the reason he came pounding on our door in middle of the night was because he worked for Modern Auto Crafters and wanted permission to tow our car. If they come knocking at your door asking to tow your car, whatever you do, DO NOT LET THEM. This is their entire business model. I see in some previous reviews they claim not to be a towing company and yet every bad review here seems to have the same theme: they towed our car and then it took a full week for us to get our car out of their lot. Our case was no exception. The person who towed our car conveniently failed to inform us that they would be closed for another week. This was the Monday night on July 4th, the end of a three day weekend. When our insurance company called them the next morning they had an automated message saying that they would be closed for another week. The only reason they would’ve kept this information from us is because this is their shady business model: get people to tow their cars and then keep it for as long as possible. Before posting this review, I called Modern Auto to ask if they can give me a clear reason as to why they didn’t tell us that they would be closed for an extra week. After spending five minutes debating with the woman who answered the call, who tried to convince me that this delay isn’t their fault, a male who I believe is the boss got on the phone and asked “so what do you want?” I told him that I just wanted a straight answer as to why I wasn’t informed that they would be closed for another week. His response was “you will not be talking shit. Hang up the phone motherfucker and don’t call back”. Please consider this before allowing this company to go anywhere near your car.