Business ProfileforLaurel Awning Company

We inherited a contract with Laurel Awning Co for an awning cover on our porch when we purchased our home in 2018. We've had some challenges with the company in the past, like contracts being lost, and delays in putting up our awning. In fall of 2021, we received an estimate for repairs to our awning where we could opt to do the repairs or not. We sent this back opting to not do the repairs, since we noticed just small tears in the center of the awning in the last season. If the awning was no longer serviceable, this was not communicated. Laurel Awning did not put back up our awning in Spring 2022, per our contract. After call the company, they said they did not receive our repair contract back. I informed them then that we opted out of the repairs and would like our awning installed so we could use it. Laurel Awning came out in late April 2022 to install the awning. Upon arrival, the workers told us they did not feel comfortable installing the awning without the repairs being made. The workers left (with the awning). We received a service charge of $180 (the charge for install or take-down) shortly after. We contacted Laurel Awning to inform them we did not feel this charge was fair given the awning was not installed and we were not informed the awning could not be installed in advance. We asked multiple times to speak with a manager and did not receive responses back. As an attempt to seek a resolution, we sent a check in June 2022 for $60 and a letter informing Laurel Awning that we would not pay the full install fee since the awning was not installed. Laurel Awning continues to avoid attempts to speak with their management. We seek to resolve our billing dispute with Laurel Awning.