ComplaintsforTravel Tork
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Complaint Details
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Initial Complaint
10/06/2021
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On 08/11/2021 I purchased a pair of Louis Vuitton hoop earrings for my fiancé from TravelTork.com after the Louis Vuitton site was out of stock. Prior to my purchase I called and was told these were authentic . When they came my fiancé said they were fake and she took them to the Louis Vuitton store to confirm . I reached out to the company immediately after via phone and email without success. We took a chance and contacted them through the chat from another phone and got a response , but was told they do not refund or return post 30 days , when they were told of my continuous attempts to contact them they said they don’t check their email. I requested a refund and the code to return their product due to the false advertisement they said someone from their sales team but no resolution to this issue. Please help
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.