ComplaintsforKinpur Pet Care
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Complaint Details
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Initial Complaint
06/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased their Probiotic dog chew through ******. I received the item on May 12. When I opened the product I noticed the color was lighter than all of my past purchases. I initially thought it was just a slight product change. I started giving the chews to my 2 dogs. After about two weeks I found what seemed like moldy chews. I than tried to contact the company. I finally received an email from them placing blame on me for mishandling/ storage. (Which is not true) I respond to that email but I have not received any further response. I went back to ****** to write a review- upon reading other reviews I figured out this is common place and they dont accept responsibility or issue refunds. I would like a full refund of my Probiotic chews, $24.96. That product was old when it arrived, i know that now based on other reviews and the discoloring of the chew.Initial Complaint
11/29/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was charged $61.69 for what was supposed to be 3 packs of their pet vitamins. Initially they did not send me order confirmation or tracking, purchase date November 16. I had to send them two messages on their websites on the 18th and 19th of this month before I got a response. They only provided me a delivery date of the 21st. On the 22nd my items did not arrive and I sent them a direct email requesting a tracking number. After no response I sent the another email on the 23rd stating I would be cancelling my order and reporting them if they did not provide me a tracking number. No response from them and my package arrived the 24th, with only 1 of the 3 products I ordered. I have emailed them again twice with no response.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
120 E Street Rd Apt F2-12
Warminster, PA 18974-3434
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.