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Northwest Bank has 128 locations, listed below.

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    Customer ReviewsforNorthwest Bank

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    22 Customer Reviews

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    • Review from Gloria V

      1 star

      07/23/2024

      The app that tracks transactions is a joke so if you accidentally over-draft which you can, you are hit with large fees and oddly enough its not your last transaction that sends you over which makes you think it is purposely set up to make it as likely as possible to overdraft making larger sum transactions less likely to process until several days later and if you call regarding this you are treated like an irresponsible moron, the amount of money they have made off of me is ridiculous. They know exactly what they are doing and why.

      Northwest Bank Response

      07/24/2024

      Northwest Bank reached out to customer directly to discuss concerns further.
    • Review from Meghan S

      1 star

      06/21/2024

      This bank is horrible. We have our home loan through them and the process took so long it was unbelievable. Constant s**** *** because they are moving the headquarters from ****** ** to *********** each place blaming the other for documents that should have been completed. Then they blamed our lawyer we used for closing for holding up the deal after they ran out of inside people to blame. He will no longer close loans that have anything to do with Northwest. Now I am trying to connect another checking account I have to my ********************** acct. and they can't even get that right. They say the two small deposits they put into my other acct. to verify are incorrect when I have the exact numbers in my other checking account. This bank is a mess they have no idea what they're doing. If I could go back in time and take my mortgage somewhere else I would.

      Northwest Bank Response

      06/24/2024

      Northwest Bank spoke to customer direct and are working to resolve issues.
    • Review from Patricia F

      2 stars

      06/21/2024

      Not thrilled with their website for sure! I made a partial payment on my loan well before due date. Got the confirmation email and nothing was ever debited from my bank account or credited to my loan. Tried the online chat and kept getting booted out after 2 minutes of no one responding! The failed payment has happened on two separate occasions!

      Northwest Bank Response

      06/24/2024

      Northwest Bank reviewed ********'s concerns and reached out to her directly to discuss further.
    • Review from Miranda J

      1 star

      05/09/2024

      This bank makes it IMPOSSIBLE to pay off your loans. They dont allow you to make one time payments unless you open a checking account with them. When you schedule a future payment you are limited to $1500/day for a total of $3000 in a month. If you want to make a larger payment you have to mail by check and specify you want it to go to your principal amount. They are THIEFS. The initial process of even setting up payment takes two days and they have fees for EVERYTHING. Worst bank Ive ever had a loan through.
    • Review from Angela W

      1 star

      02/28/2024

      Everyone needs retraining!!!I called Buffalo Rd addresses to get some advice on cashing a written payroll check. I asked the African American female if it would be better going to atm, drive through. She states my husband should cash it at the bank where the business he works at banks. I then called corporate and asked a young white female if I cashed a written payroll check in atm how much will I get back and she replied $225, after she is putting me on hold to get this so called information. The young white supervisor that got on the phone with me asked if the check was in my name? I said no. My husbands. But we have a joint account. What are you getting at? Wait I call back later after the monitor and recorded conversation that NW heard and figured that they do cash payroll checks! It took 4 people to find that out.
    • Review from Mark S

      1 star

      01/18/2024

      I'm absolutely furious with this horrible bank and the lousy experience I had with them. I have always been a very conscientious customer. Last week, somehow an electronic withdrawal from Paypal incorrectly went through - my designation was for a different bank I use and a PayPal error charged both banks - and I was charged THREE (3) overdraft fees of $37 per item ($111 total) over the course of a single 24 hour period Mind you, I check my account daily and as soon as I saw there was an unexpected (and incorrect) overdraft I immediately transferred funds in and had an additional $250 cash deposited out of petty cash by my family. This brought the account back in good standing. Asked the local branch what could be done. They referred me to corporate. I then contacted Northwest and spent three hours on hold with corporate asking why I was charged this ridiculous amount. I asked them to waive two of the three fees (again, assessed in a single day) and was disconnected once so I had to call again. I finally was told ONLY a branch manager can waive the fees. (Does this seem counterintuitive to anyone? How the local folks make decisions but not corporate?) So I called the local branch. Spoke with B, the bank manager, and was assured she would be putting in for a waiver and refund of the fees. Advised to wait until after the bank holiday on MLK Day as it might take a few days. I waited, and no refund occurred. Called today and was informed no refund would be forthcoming - despite what I was led to believe - and was informed B had spoken to the district manager (so much for local decisions) and I "wasn't nice" because I said "Damn it, these fees are not fair" (again, after THREE HOURS trying to resolve this) adding "I didn't deserve that." I replied "I didn't deserve to lose $111 of my money to insane fees, either" and was hung up on. Feel lied to & abused by THE WORST banking experience I have ever had. Filed a complaint with bank but doubt they will do anything.AVOID!


      Northwest Bank Response

      01/22/2024

      Northwest Bank spoke to the customer directly on January 19, 2024 and explained the fees were disclosed and assessed correctly.
    • Review from Eb L

      1 star

      12/27/2023

      Terrible bank. Declines 100% of items that could put you in the negative and they KNOW theyre going to decline them. They return the item and charge $37 returned item fee per item. They wont let anything by but they never forget to add that fee. My account is $111 currently because they charged me 3 returned items fees for items they chose to return that didnt even amount to $111. So why not pay the item if you are going to charge the fee anyway?They dont waive any fees so with ***** or M&T they might reverse the returned item fee. Not here! Go to call them to ask a question and they direct you to call the branch you opened the account with, as if they dont operate as a unit. Also took a check to them once that had been signed over to me. They called me about an hour or 2 later and told me to pick up the check and reverse the deposit because they arent going to deposit a 3rd party check. Took them a $500 payment once. Checked my transactions a month later, transaction was no where to be found and was never applied. I had to send the bank an image of the transaction receipt for them to verify it was real and have it applied. Their practices are strange and frustrating. No one charges $37 returned item fees anymore. Catch up!

      Northwest Bank Response

      01/03/2024

      Northwest Bank has reviewed the customer concerns and followed up directly with the customer on 1/3/2024 via email.
    • Review from Chris R

      1 star

      12/18/2023

      This bank is just a legal con. Have been a customer with them for many years but only because i have not had to reach out to their customer service. I had to reach out recently for the first time due to their errors and was treated terribly. I have closed all accounts and will never recommend them.

      Northwest Bank Response

      12/28/2023

      Thank you for contacting Northwest Bank and sharing your concerns. The ********************* would be happy to research your concerns further, but additional information is needed. An email was sent asking you to contact us to discuss your concerns further.

      Northwest Bank Response

      12/28/2023

      Thank you for contacting Northwest Bank and sharing your concerns. The ********************* would be happy to research your concerns further, but additional information is needed. An email was sent asking you to contact us to discuss your concerns further.
    • Review from Dana H

      1 star

      11/27/2023

      I've been with Northwest for just over a week and I'm opening a new account elsewhere this next week. I started my account with ~$80 on 11/ 18. My first pay was scheduled to be released from *** on Thanksgiving Day. The day came and went, no deposit. There was no indication that my check would be released to my account, so I called ******** on Friday. *** provided a full chain of custody, after verifying account and routing numbers. NW says they have no records and no deposit.It took until this morning to find out from *** that NW denied my deposit. I will be changing banks as soon as I can access my funds.

      Northwest Bank Response

      11/30/2023

      Thank you for contacting Northwest Bank and sharing your concerns. The Resolution Department would be happy to research your concerns further, but additional information is needed. An email was sent asking you to contact us to discuss your concerns further.
    • Review from Jermaine S

      1 star

      11/10/2023

      Worst Bank In History! Applies Payments Incorrectly! Overcharge and Recharge the consumer! Does what they want to do as no one takes responsibility and or can make a decision up to and including management! I will never deal with them again and I encourage anyone that hasnt not to!

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