ComplaintsforMattress & More
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Complaint Details
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Initial Complaint
09/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a rocker recliner on May 28, 2021. It was $953.95 About a month and a half bolts started falling out and it wouldn't rock. I called mattress and more and told them about it. They came a couple days later and put the bolt back on. About a month later the bolt fell out again and the chair did not work right. I called them and they said they would come and get it and bring me another recliner, same as the first one. 2 month's later the bolt fell out on the second chair and wouldn't function right, this was Saturday September 11th when I called him. He said he would call me this week sometime. I am disabled, my back, and having a very bad time getting out of the recliner. So this is the second recliner that wasn't working right! I just want a refund of my $953.95 that I paid in cash so I can go else where and purchase a chair that is best for my back! I do not want to deal with Mattress and more anymore! Please help me! Thank you!Business response
09/30/2021
September 29th, 2021We received your letter dated September 25th, 2021 regarding ID # ********. We refunded the complete purchase amount of $953.95, check #****, for the chair in question to the complaint which has accepted and cashed.Sincerely,Terri R******Executive AssistantMattress & MoreCustomer response
09/30/2021
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.