Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Rue 21, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Rue 21, Inc.

              800 Commonwealth Dr Ste 100 Warrendale, PA 15086-7525

            Business ProfileRue 21, Inc.

            Clothing

            Current Alerts For This Business

            Bankruptcy:
            On 05/03/2024, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 24-10939. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to US Bankruptcy Court 824 Market St., 6th Floor, Courtroom #1, Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.

            Contact Information

            800 Commonwealth Dr Ste 100

            Warrendale, PA 15086-7525

            Visit Website
            (866) 533-4783

            Customer Reviews

            1.18/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            35 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            rue 21 sells apparel and accessories, including jewelry and fragrances, for girls and guys through more than 1,000 stores in malls and strip centers in more than 45 US states. The company stocks its own rue21 etc!, Carbon, tarea, and rueKicks brands of apparel and footwear. Founded in 1976, rue21 was formerly known as Pennsylvania Fashions. The chain sold itself to Apax Partners in 2013.

            Business Details

            Location of This Business
            800 Commonwealth Dr Ste 100, Warrendale, PA 15086-7525
            BBB File Opened:
            1/19/2009
            Years in Business:
            47
            Business Started:
            10/20/1976
            Business Started Locally:
            10/20/1976
            Date of New Ownership:
            10/13/2013
            Business Incorporated:
            10/20/1976
            Type of Entity:
            Corporation
            Business Management
            • Mr. Robert Fisch, CEO
            Contact Information

            Principal

            • Mr. Robert Fisch, CEO
            Additional Contact Information

            Fax Numbers

            • (724) 776-4111
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            35 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/07/2024

            Complaint Type:
            Facilities Issues
            Status:
            Unanswered
            I am a long-time customer of **********************. I do not live near a Rue21 store and only shopped online. About a year ago I went to shop online, and the website changed to no online order shipping. You could only shop "in-store" via online order, for pick-up at your nearest store. At that time, I contacted their customer service and was told that the online site was being reconfigured for a better shopping experience.I was then given a $150 gift card as a Mother's Day gift to Rue21. And now, the company is going out of business. I cannot shop online at all - not even for store pickup. The website is non-functional, only to show where the nearest locations are. For me it's more than 30 miles away. There's no way to contact **************** or the corporate headquarters. There was absolutely no notice for the person buying the gift card that I would not be able to use it. It's ludicrous and a tragedy how the customers are being treated!! My children don't have $150 to just throw away. And their money should not help to pay for Rue21's bankruptcy. How do I get my $150 gift back? We are struggling just like the company. It's unfair, and I'd like a refund.
            Read 34 More Complaints

            Customer Reviews

            11 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brittany C.

            02/21/2024

            Store 824 has a manager named ******* and she is an absolute trash of a person. She lies about customer policies that are clearly written in public view. She refuses returns and pushes away customers because she doesnt want to lose sales. She doesnt properly train her employees and even called customers awful names while they were in the store. I wont be buying from this location ever again. I've tried to call corporate before the footage of her disappears and while theres time to address it. She deserves to be fired.

            Rue 21, Inc. Response

            02/22/2024

            We appreciate our customers and the store interactions they share with us. We have escalated this to our Store Management team and Human Resource dept for further consideration.
            Read 10 More Customer Reviews

            Local BBB

            Better Business Bureau of Western Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.