Business ProfileforKurtz Monument Company

I contacted Kurt's memorial company in August of 2021 to make a stone for my father who passed away in 2020. Looking back now I really wish I would have read some of the reviews because I feel as though I'm in the similar situation as people before me but when you're in a state of grief you don't think about those things and the person you speak with on the other end of the phone or through email you feel as though they have your best interest in mind when they tell you what you want to hear. I was in contact with Jared over the phone and through multiple emails to sum it up they were sent a check for 2191.00 within a week of Jared and I being in communication. I would say after they received the check communication was non existent other than receiving the sketch multiple times in the mail for approval I called them and ask them why do you keep sending me the sketch for approval we finalized through email is there something wrong I spoke with Jared's wife she told me they were in a transition period and that she checked and everything was fine never mentioned a wrong base it's 3-22 I sent emails and no response so I called and spoke to a very rude gentleman named Scott who told me Jared was out on his honeymoon and was not available but that there was a problem that the wrong size base was made they blamed the cemetery (which is odd no foundation was poured for the right or wrong base to even go on )for them to be able to place his Stone in spring of this year so we're possibly looking at August I told him how dissatisfied I was and how I would like a refund since the headstone was never made he told me that they can't make them and just leave them sitting around that he takes the safety of his employees very serious so here we are it's March of 2022 they were paid in August of 2021 we have no stone no progress of any stone no date for it to be made or placed and they will not give me a refund. The way Scott talked to me you'd of thought this was free