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Find a Location

Washington Ford has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforWashington Ford

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/1984

    Years in Business: 41

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers Sales & service of new and used automobiles.

    Business Details

    Location of This Business
    507 Washington Rd, Washington, PA 15301-9620
    BBB File Opened:
    3/1/1984
    Years in Business:
    41
    Business Started:
    6/1/1983
    Accredited Since:
    3/1/1984
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of VD013096L for this business, issued by Pennsylvania Department of State. The expiration date of this license is 5/31/2025.

    These agencies may include:

    Pennsylvania Department of State

    206 North Office Building

    Harrisburg PA 17120

    (717) 787-8503

    https://www.pals.pa.gov/

    Business Management
    • Mr. Lawrence C Wind, Owner
    • Mr. Dan Wind, Owner
    • Mr. Jeff Schaerer, General Manager
    Contact Information

    Principal

    • Mr. Dan Wind, Owner
    • Mr. Jeff Schaerer, General Manager

    Customer Contact

    • Mr. Dan Wind, Owner
    Additional Contact Information

    Fax Numbers

    • (724) 223-0670
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/30/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a used vehicle from Washington Ford on 4/30/24 for $27,500. I was told prior to purchase that if I found any issues with the vehicle that it would be corrected in a reasonable time frame because It was 48 hours after getting the vehicle home, I noticed bubbling in the paint on the hood. Once again, prior to purchase I was told the car would be fixed if I found something that "wasn't right." After getting my money I was told they will not do anything for me to fix the bubbling paint one the hood. They said, "yeah that's a common problem with those cars because the hood is aluminum." The manager admitted by the end of the conversation that the dealership knew about the area and were aware they were just passing the issue onto me. Basically, "tough luck and we lied about fixing anything on the car and you should've noticed it." They got my money and now are going back on their word. I can't imagine a business lying about policy and taking my money while knowing there was a flaw and blaming it on me. Highly seedy and unethical. Lastly, I was also told there is no way I could return the car. There is no law protecting me from unfair treatment. and even though I requested to return the car it, that policy/option does not exist
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kristin B.

    1 star

    02/10/2023

    My car been shop week under customer satisfaction program. Wasnt offered a rental was told only covers one day if that. Dont call back when phone calls are promised I have owned fords all my life there customer service very disappointing

    Washington Ford Response

    02/13/2023

    *******,Thank you for the feedback. Our service manager ***************** and your service advisor ********************* are aware of the situation and your car is currently being worked on in our shop. We look forward to making the necessary repairs to your vehicle. ***** will update you as soon as he has an update to provide to you. Thank you for your business, Washington Ford.

    Local BBB

    Better Business Bureau of Western Pennsylvania

    BBB Reports On

    BBB reports on known marketplace practices.

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