ComplaintsforWashington Ford

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from Washington Ford on 4/30/24 for $27,500. I was told prior to purchase that if I found any issues with the vehicle that it would be corrected in a reasonable time frame because It was 48 hours after getting the vehicle home, I noticed bubbling in the paint on the hood. Once again, prior to purchase I was told the car would be fixed if I found something that "wasn't right." After getting my money I was told they will not do anything for me to fix the bubbling paint one the hood. They said, "yeah that's a common problem with those cars because the hood is aluminum." The manager admitted by the end of the conversation that the dealership knew about the area and were aware they were just passing the issue onto me. Basically, "tough luck and we lied about fixing anything on the car and you should've noticed it." They got my money and now are going back on their word. I can't imagine a business lying about policy and taking my money while knowing there was a flaw and blaming it on me. Highly seedy and unethical. Lastly, I was also told there is no way I could return the car. There is no law protecting me from unfair treatment. and even though I requested to return the car it, that policy/option does not exist

  Business response

  05/01/2024

  With all due respect, *** ******* was never lied to. He thoroughly looked over the vehicle prior to signing the paperwork and taking delivery of the used vehicle. If at that point had he noticed the blemish on the hood before signing for the used vehicle we could have had a conversation about it, explaining to him that on some of these aluminum hoods that does happen. *** ******* can contact Ford Motor Company and see if they will provide any assistance with the blemish on the hood for him. We extended the offer to *** ******* if he'd like to have it fixed that we can get it to a shop that we do business with and extend him the courtesy of our pricing instead of a retail price. We have been in business for over 41 years and don't treat our guests unethically nor do we lie to them. We also have an A+ rating with the better business bureau which we are extremely proud of. 

  Customer response

  05/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  I have attached the text from the salesperson after I asked him to look over the car and disclose any flaws.  He denied any issues with the paint etc despite the manager admitting to me via phone call that they knew the bubbling was present on the hood.  He coveres it up and lied.  So if he “couldn’t see it” like you accuse me of doing, you lied about it being there.  He knew, the manager admitted knowingly passing the defect onto the buyer, which is me.  Something isn’t adding up.  He lied and didn’t disclose the info to me when asked.  I was driving over an hour and trusted his honesty, but the manager admitted to knowing about the hood.  Covered it up
  Regards,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩