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ComplaintsforAppliance Star Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a ******* refrigerator from this store. This was the second one as the first ********** one did not work. They scratched my kitchen floor when it was delivered. There was an extra dent in the bottom of refrigerator from when I selected it. And upon registering it for the warranty with ******* I was advised that there would be no warranty since it was refurbished. I contacted and visited the store many times and wrote a letter to them expecting some communication from the manager/ owner but he never called me back. Salesmen kept saying he would call etc. They do sell bent and dent appliances but I had no issue getting the warranty for the KitchenAid that did not get cold. Nor one previously at Lowes. The store does give a 1 year warranty but I would not have purchased with only that. I paid 1786.10. I was looking to get a 4 year warranty, $300 refund to cover scratched floor, additional dent and my time and gas, but what I would like to see is them replace with the same kind of ********** refrigerator as I originally had. Purchase was in March.Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 4/19/2022 I purchased an ********** front load washer and dryer from this scratch and dent appliance business. Installation was free, I just tipped the workmen. They came back the next week and stacked the appliances as promised. A one year warranty was promised. I am having some minor problems with the appliances, called yesterday with no response from business. When calling now the business mail box is full, stopped by the store and it is cleaned out, locked up, no sign indicating they have moved. The website and ******** shows they are open. I was able to register the appliances with Electrolux as they were new.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.