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Find a Location

Buchanan Auto Park, Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBuchanan Auto Park, Inc

    Used Car Dealers

    Current Alerts For This Business

    Alert:
    The BBB investigated this company due to the number and type of complaints filed against it by consumers.  The BBB also conducted a review of major search engines and found several review sites which confirmed similar conduct by the company in reviews filed on review sites.  The BBB reviewed docket listings in Pennsylvania courts to determine if there have been lawsuits filed against it and we found none.  Finally, the BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation.
    Complaints allege that the consumers payoff checks for previous automobiles are not being sent to financial institute in a timely manor. Some complaints state that when canceling the warranty the consumer is having trouble getting a refund, whether to consumer or paid to loan company.

    As part of the BBB's investigation, we asked the company about its policies concerning these issues. The company replied stating that they release the refunds immediately after receiving from administrator. The state they secure a 30 day payoff from financial institution and payoff customer trade within that time. Sometimes delays occur due to customers failing to execute documents or processing on part of administrators which neither are in control of dealership.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Sale of new & used cars

    Business Details

    Location of This Business
    11194 Buchanan Trl E, Waynesboro, PA 17268-8523
    BBB File Opened:
    4/23/2004
    Years in Business:
    70
    Business Started:
    1/1/1954
    Business Started Locally:
    1/1/1954
    Business Incorporated:
    1/1/1954
    Type of Entity:
    Corporation
    Business Management
    • Mr. Curtis Mummert, President
    • Mr. Rodney Bumbaugh, Executive Manager
    Contact Information

    Principal

    • Mr. Curtis Mummert, President
    • Mr. Rodney Bumbaugh, Executive Manager

    Customer Contact

    • Mr. Curtis Mummert, President
    • Mr. Rodney Bumbaugh, Executive Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I believe my truck that I purchased last July is a lemon truck.Ive had nothing but issues and have taken it to there service station multiple times to the point there service advisor told me there was a reason why he got rid of vehicle which I saved her text. I'm still having issues with this lemon truck and now I'm having electrical issues.I just want out of my lease of this lemon truck.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Evan R

    1 star

    10/15/2023

    Nothing but a great experience here until the faulty head unit (touch screen radio) failed. It was a faulty unit. It started turning on and off the cold/hot air on its own and it felt unsafe. I need my vehicle to go to work and pay my bills. I filed a claim with ******** by the advice of Lou, the service tech. He told me not to expect to hear anything back. I spent $1500 on a new unit for myself and installed myself. Got a call the following week from this scam hole and they told me ******** sent a new unit. Obviously, I threw the old unit away. They are refusing to install the replacement unit since I threw away the original. Telling me it is $900. Why would I have thrown the old unit away if I had known it would cost me $900? Now I get to drive an hour and a half back home with a truck that is still not functional. This is a classic example of a poorly run customer service based experience and service. Expect pushy sales reps and your classic dealership shenanigans. Don’t come here if you want exceptional service. Update: It has been +2 weeks since I left my original review. I have reached out several different ways and have yet to hear anything back from this place. Horrible service department. Will be reporting to the BBB.

    Local BBB

    BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

    BBB Reports On

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