ComplaintsforOfficial Accountants
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
After purchasing a trial period - there is no way to cancel the subscription - I have called the number on the site even the client success manager listed below - sent several emails since 6/8/22 - and they still continue to try to charge my card of $199.99. I want them to cancel my subscription and never try to charge my card again.***************** Client Success Manager **************Initial Complaint
05/24/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company contacted me regarding a bookkeeping service. I told ******* I did not want my card automatically charged. She agreed and said it would be debited for $1.00 only. I never received any of the promised correspondence. No agreement no website info nothing. I called to complain when my account was debited $199.99. ******* told me I was not billed by them. I filed a dispute with my bank and sent an email canceling a subscription I never agreed to. My bank contacted them and they claimed I agreed to the service and so my dispute was denied. I called my bank back and reopened the dispute. I have tried 3 different phone numbers for this company: *****************-***-**** and ************. None of which go through to anyone, the phone rings you're asked to choose "*" for customer service it rings once and disconnects. I recently received an email from them asking me to continue with the set up of my account. Well if I had agreed to a subscription and signed up why would I receive such an email. I responded to that email that I needed someone to contact me and no one hasInitial Complaint
11/10/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I co-own a tax office in Webb City, MO with my mother, ****** and daughter *****. We have been repeatedly contacted by Official Accountants (officialaccountants.com). The calls are numerous times a week and many times daily from several different number and all foreign callers. We have asked several times to not be contacted again, however, the calls continue to come in sometimes on a daily basis. We were first contacted in May by a woman named ****. No last name or any kind of employee ID was given. Again, on July 1st were were once again contacted by a man named "*******************". *** stated that Official Accountants was located in Delaware, however, the website lists the address in Pennsylvania. According to ****** maps, this is a strip mall. I also discovered that my mothers information is on the website without any consent or permission from her. Again, we have asked for this to be removed with no avail. The phone number listed on the website is not answered by anyone. They are asking for $99 which we did not pay them. We would like for someone to look into this to possibly avoid someone being scammed by this "company". This is my second complaint on this company. The first complaint was closed because I made a complaint to the wrong business. Please help us get this resolved. Thank you!Customer response
12/02/2021
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Official Accountants regarding complaint ID ********. Although they have still been contacting our tax office and now it is not just by phone, they are now sending emails to our office email!Regards,
*************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.