ComplaintsforComplete Street Performance

• Initial Complaint

  11/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  hello. I ordered a spring from this site. I did not receive the parcel, but the seller claims that I received it. I have cameras in my store and I can show all the evidence that I did not receive this package. now i lost money and did not receive a spring.order #***** Order total:$479.99 USD Date placed:Sep 30th 2022 Payment method:Affirm

  Business response

  11/15/2022

  Customer ordered the product, it shipped, then he asked if it fit his car we said it was not listed as such.  He said he'd try it on his car and I informed him that if it is attempted to be installed, a return will not be possible.  The package was delivered and signed for (attached proof of delivery), but the customer now claims he did not receive it.  We opened a claim and to this date it appears the package is confirmed delivered.  Customer opened a dispute and lost.  We told him if the carrier takes responsibility for it, we will refund him.  He asked us to resend parts ahead of time that were not listed as fitting his car.

  The customer then started making comments that got very suspicious.  Saying how his friend just got the same springs and they fit his car (perhaps the ones we shipped?) and about how he has million dollar cars, yet had to finance a $400 part with Affirm.  This does not add up to me.  So I just sent the tracking information I had to Affirm and have to rely on their decision.  

  We did keep the shipping claim opened.  If ****** (the carrier) comes back and says they lost it, we will refund.  They have not at this point.

  Andrew Z**********
  Owner

  Business response

  11/22/2022

  I'm rejecting your rejection as it is signed for with no delivery exception shown.  Contact your homeowner's insurance and file a stolen claim with them.  We are done here.

  Andrew

  Customer response

  11/23/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I didn't sign anything. And its not done. Next step step is my lawyer. Your choose very wrong person for do your tricks. I didn't received my package I need my money back or my item. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  09/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order #***** ORDER DETAILS Order date:Aug 19th 2022 Order total:$347.69 Payment method: ****** I have purchased a lift kit park online order though CSP racing online store based on description of part for ******* ***** ****. I received the part and installer confirmed lookin at the part that this part will not work for AWD truck. So sent email to store for return and refund of part. I did not install the part and its ready for return. The owner, Andrew Z******** is not providing RMA details but saying its custom ordered so we will charge restocking fee even though its not installed. I do not agree that this part is custom as i just picked the part listed online with very minimal description. It was difficult to confirm as its said lift kit was for 2022 ******* ***** ****. Apparently it does not work for AWD. So i want this to be returned and refunded ASAP. They are knowing delaying the response and provide me an RMA. Ethics and integrity of this company is at question now as they as for no reason looking to deduct 30% restocking fee which is not genuine as i did not open parts nor used them. Am not at fault for doing business as repeat customer So please have justice to get this returned and refunded ASAP.

  Business response

  09/28/2022

  Per ***** ****, this kit is made specifically for the AWD  model as the customer has.  His installer appears to be incorrect.
  
  The customer is welcome to return the part, however there is a restocking fee that he agreed to at check out unless the item is deemed defective, which in this case it is not.  The customer misunderstands that the restocking fee can by UP TO 30%, but in this case, if it is unused, it would likely only be 10% to cover our shipping costs.  When explaining the restocking fee to him I always tell all customers that until inspection is completed we will not know how much the restocking fee will be - unfortunately I don't believe the customer read that part.

  I have informed the customer that his installer appears to be incorrect, and have also let the customer know he misunderstood the restocking fee. 

  Andrew Z*********

  Owner

  Customer response

  10/13/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:business has wrong perspective. I ordered for AWD model and the part received was not suitable. I returned the part already by ***. Andrew the business owner has been given tracking number. They need to refund the amount ASAP. If they want $10 fee am ok but no more conversations other than issuing refund . I will not any further business with such companies where there is customer friendly policies. 
  

  parts returned and reached destination per RMA from business I need refund to my original form of payment. ASAP.
  
  Regards,
  
  *************************************

  Business response

  10/14/2022

  We have reached out multiple times to the customer to let him know that we would settle this up, but can not settle it with his dispute opened.  Once that is dropped, we'll refund minus the original $10 shipping we paid.  Again, this part is ONLY made for AWD and the customer is mistaken.

• Initial Complaint

  03/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a pair of rock rails (Order *****) for my vehicle back in November of last year from CSP (Complete Street Performance), and as of today, 22 of March 2022 I have yet to receive the item. I have paid for the item in full, and have gotten nothing. I understand there were some supply chain issues. The item was shipped finally after consistently asking for updates on the order in February by ****** The package for whatever reason never made it to my residence. I inquired with ****** had a case opened and was in fact notified that it was being treated as a lost item. I was told the shipper would know what to do with such an instance. I reached back out to CSP and was told they are showing on their side as pending. Which, to their credit, it in fact does state that when the tracking number is entered. However, it has been a month and a half. The status shows pending delivery, on vehicle for delivery and has for this last month and a half. If they call ****** which I am sure they haven't, they will be told exactly what I was told, that the item is lost. There is no evidence of due diligence on their behalf. I am simply asking for CSP to refund the monies I paid for this product since it was never received.

  Business response

  03/29/2022

  I'm showing that this order was refunded.  It took a very long time for ***** to complete their claim process and then it took a while for our wholesaler to complete theirs. Unfortunately in these situations if the package starts moving again, a claim will be denied so we have to wait until the claims are settled before issuing a refund.

  Customer response

  03/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Refund is still pending. Has not shown up in my account yet, and there has been no confirmation of such aside from an email stating the refund was issued last week. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  02/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On October 1st, 2021 I placed an online order for a product through the CSP Racing, ordering one tire that they claimed "as being in stock". Order# *****. I received payment confirmation via email at ******************** After 2 weeks of no correspondence regarding shipment confirmation, I contacted customer service through CSP Racing, Email: [email protected] and was told that they did not have the tire in stock and had trouble obtaining it through their supplier. I asked to have the order canceled and CSP Racing disclosed that due to the tire being considered a "special order" they would not honor the request. I have contacted customer support via email once a month and always told that shipment will be early the following month. It has now been over 4 and half months and still shipment confirmation and communication is very evasive. CSP Racing has stolen from me.

  Business response

  02/22/2022

  Wheels and tires are listed as special order and non-cancellable on our accepted terms and conditions.  However, given the circumstances I believe a cancellation is acceptable.  I believe there may have been some miscommunication with my employee that he did not understand this policy should be flexible, especially as ETAs continue to get pushed out by the manufacturer.  My employee has been made aware of my expectations and the customer will see his refund processed this week.

  Andrew Z********

  Owner, CSPRACING.COM
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩