ComplaintsforBoulder Kids

• Initial Complaint

  10/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My son was enrolled at Boulder Kids to attend preschool with ****** and ***********************. ****** said that Boulder Kids does not take deposits to hold spots, just tuition. Then they said my son was not able to attend their school after I had already paid his tuition. ************************* said she would send my money back ($395) after they denied my son admission to their school. After not receiving my check, I asked *********************** where my check is, and she said they would not give the money back because my sons spot was not filled. When I was told my sons spot would not be held for him, and that my money would be sent back. ***** said my money was a deposit, when the agreement clearly states tuition, not deposit. As well as the fact that I was told there were no deposits for Boulder Kids. Because my son did not receive any services from Boulder Kids, I am requesting my tuition money back that I was promised. Both ****** and *********************** have not answered any of my communications as requested.

  Business response

  11/16/2021

  Response to Complaint ID: ********
  
  Theresa S***** ****@boulderkids.org via ***************************.com 
  
  Dear ****,
  
  This email is in response to complaint ID ********, by ******** ********.  
  
  On August 3rd, 2021, **** ******** requested a 3 day per week spot for her son. She had toured our small preschool of 15 children, and verified that her son was of age and was also potty trained. 
  
  We are a small preschool with children ages 3-5. We are not state licensed to change diapers. It is for this reason we confirm with each parent before accepting any deposit, that they are honest with their child’s potty status.  WE DO NOT exclude children from attending, we just require that a parent please come and change their child due to our licensing. We do not have the facility to change a diaper.  
  
  On August 17, 2021 *** ******** asked if we could change her sons schedule to 2 days a week, instead of the 3 days she originally requested. We agreed to accommodate her need, and we were left with an open day.  
  
  *** ******** attended our open house the last week of August and confirmed that her son was excited to start preschool 2 days a week come October 1st. **** ******** signed a tuition agreement (attached) at $395/ month for 2 days/ week from September 2021-June 2022. 
  
  On September 27th (3 days before her son’s first day of school), **** ******** sent us a text message asking us to call her regarding questions about her son starting on October 1st. During our conversation, **** ******** stated that her son, who turned 4 that day, used a diaper to poop, and asked if we would be willing to put a diaper on him when he had to use the bathroom. We were surprised by this, since she assured us he was potty trained back when she signed the agreement. She stated that she was hoping he would be potty trained by this time, and obviously he was not. We were very accommodating, because all children and their needs are our first priority, and offered her the option of picking him up to change him and bring him back, since again, we do not have the facility to change children. She said this was not an option for her and she wanted her money back. We politely explained to her that we would try our best to get her money back by filling the spot for October that her son left open. Since the spot was not filled, and she signed an agreement, we kept her deposit for October, because we were unable to fill the spot she left vacant three days before October. We decided to not pursue legal action for the contract she signed agreeing to pay tuition from September 2021-June 2022 in the amount of $3,555.00. 
  
  One comment made in the complaint, was that we were unable to be reached. It seems as though you had the wrong address, so we did not receive any communication, or we would have been very quick to respond. We also have no emails from **** ******** trying to communicate her concerns. 
  
  We believe we did the fair thing and went above and beyond what any other school would have done. Being a small, two women owned business, every tuition counts toward keeping our school afloat. 
  
  We thank you for taking the time to read this letter.
  
  Sincerely,
  
  Teri and Lauren S*****

  Customer response

  11/16/2021

  I am disheartened by the blatant dishonesty in the response by Boulder Kids.

  Never once did I ask for my son to be allowed to use a diaper at school, or for him to be changed by the school. Terri S***** called me and told me that after she confirmed a 3 day a week spot, that they were only able to provide 2 days per week.  So I am unsure why another falsehood was added into this claim.

  Also, it seems peculiar that the regular text communication that was used by Terri and Lauren was no longer sufficient after I requested my money back from them, even though they were the ones who stated that they would send the money back in the first place.

  I no longer wish to continue with this claim because I am not interested in dealing with people who are so dishonest. If any parent is reading this claim I sincerely hope they would reconsider sending their children to this school. I am so glad my son is not in this school and is in a place where he is safe with honest and caring educators. Terri and Lauren, I genuinely hope you are able to examine yourselves as human beings and learn to value integrity and honesty. Our children are the future and deserve dignity, respect and trustworthy adults in their lives. 

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,
  ******** ********

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