ComplaintsforMerch Hub LLC
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Complaint Details
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Initial Complaint
01/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered a tree from Santa's best online. The tree is not the quality that I expected for the price and I'd like to return it. I've contacted the company via messenger with no response. I've contacted the company using the customer service email and phone number listed on their site but the phone number is not in service and there was no response from the email. I'd like some response from the company regarding directions to return this item for a refund. The order # is ***** place on October 4th.Initial Complaint
11/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an ****** *** *** 7.5' Frasier Fir flocked tree on 8/22/2021. Attacged are the screenshots from my order. I used it only for last Christmas and it already doesn't light up anymore. I purchased the tree for $490.71, which includes the taxes as well as shipping and handling. I have tried e-mailing the address given to me by HSN to this company and was told that this tree has a 2 year warranty, but my emails have gone unanswered. I would like a replacement tree. I can provide any other necessary supporting documentation. The order number is ********** and the item number is ******.Initial Complaint
11/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In July 2019 I purchased a ******* **** 6.5" Alberta Spruce pre-lit tree and it worked ok that year. In 2020 my mother and husband both passed away one week before Thanksgiving so I did not put up the tree. Two weeks ago I decided to put it up but the lights do not work on the top section. A ******* **** rep informed me that because the company had been sold, any existing warranties did not carry over and they would not honor my warranty. He said to contact *** since that was where I purchased it. I just spoke to ******* in customer service and he told me there was nothing *** could do. I feel *** should honor the warranty in good faith to the customer and I see there have been many complaints against ******* ****. I spend a lot of money with *** but this may be the end.
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Contact Information
1155 Phoenixville Pike Ste 105
West Chester, PA 19380-4285
Customer Complaints Summary
24 total complaints in the last 3 years.
4 complaints closed in the last 12 months.