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Complaint Details
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Initial Complaint
06/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with BYL Services LLC. I do not have a contract with BYL Services, they have been harassing me and have not provided me with the original contract agreement signed by all parties as I have requested.Account # ******** BYLS Account # ********Business response
06/30/2023
BYLS received, on 3/21/2023, a dispute letter from debtor ******** ************* and co-debtor ******** *************. BYLS performed a reasonable investigation and on 4/03/2023 a response letter was mailed to ******** ************* and ******** ************* along with a signed copy of the lease, signed guarantor page and a final account statement. On 4/27/2023 BYLS received a cease-and-desist letter from ******** ************* and ******** *************. The account was closed, Cease and Desist, with BYLS and returned to the original creditor 4/28/2023. An AUD has been submitted, 6/23/2023, for credit deletion for both ********************************** and *********************************Initial Complaint
06/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Received two letters stating they were collecting a debt that is owed the the hospital for my child’s surgery’s and ultrasound no where does it state on paper they own the debt now just that they are collecting for the hospital that I owe it to and the hospital pulled the debt back from them as it was never meant to go to collections in the first place because it was on payment plan , hospital has since removed the bills from collections and I am paying them now The were hospital bills from ***** hospital of cecil county for dates 10/24/22 for 75.20 and 8/10/22 for 542.13 Reference numbers given to me by BYL services 10/24/22 ******** 8/10/22 ********Business response
06/28/2023
BYLS reviewed both accounts numbers provided by the consumer. File ******* shows paid in full as if June 16 2023. File ******** has been closed in our office as Cease and Desist, and returned to the original creditor, Neither account has been reported to the credit reporting agencies.Customer response
07/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
03/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company is reporting a debt on my credit report that I have NO knowledge of. I have never received any invoices or bills regarding this. I want this item removed from my credit report ASAP and I will not stop complaining until it is removed. I will repeat this again, I have absolutely no knowledge about this so-called debt. I will also be reporting this company to the FTC and the attorney state general.Business response
03/13/2023
An AUD was submitted through *-***** for credit deletion today, March, 13,2023. A letter has been mailed to the consumer advising of the credit deletion and the consumer address has been updated.Customer response
03/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will not hesitate in the future to file a complaint (with all appropriate agencies) against this company if I ever have any issues with them.
Regards,
*************************Initial Complaint
09/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In August of 2022, I was reviewing my credit file & came across numerous collection which I did not recognize, know existed or authorize. I contacted the companies to inform them of the issue. They instructed me to file a complaint with bbb.org & credit an bbb complaint report for their records. The following information listed is inaccurate & opened due to identity theft. Please see the following information is blocked from my credit report as I did not benefit or received any goods or services from these account. Here is the list of information I need to removed from my credit report: Fraudulent collection: BYL COLLECTION SERVICES ******** Date opened: 07/2018 Balance: $0.00. Please remove the following information from my file.Business response
09/30/2022
The account is showing paid if full as of 10/18/2018. BYL Services is submitting an AUD for credit deletion due to identity theft.Initial Complaint
08/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a supposed $300 debt from a dorm I lived in that I wasn't informed of until 6 months after having moved out. The debt was then soon repaid though I am now being contacted multiple times by BYLBusiness response
09/16/2022
The account has been closed an returned to the original creditor. This has not been reported to the credit reporting agencies.Initial Complaint
03/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I applied to an apartment complex in Athens GA in Jan 2019. In march 2019, I informed the complex that I was no longer going to be able to move into the apartment that August. I had given them 5 months notice through emails and calls, and paid all of my pre-move in fees. My roommate also decided to move in without me anyway. The complex had ample notice to find a replacement in the very busy college town. There is a $600 charge on my credit report that I have been trying to fight for almost 3 years now. This was an apartment I never received keys for, nor did I ever see the actual unit I was going to receive, just had a tour of the apartment model. At the time of move in, another property manager had called me requesting the full years rent, which was roughly $10k and I was outraged, they threatened to put that amount on my credit report and I argued. They then tried to get me to pay $1200 up front in order to not put anything on my report, I also refused. Almost immediately after that call, I was notified of $600 being reported on my credit file. The apartment complex never lost any money because of me, yet they're still trying to come after me for this.Business response
03/11/2022
Upon the reasonable investigation, BYL Services, LLC has closed the account and returned it to the original creditor. An AUD was electronically filed to remove the tradeline from the consumers report. The consumer has been contacted directly and the associated documents have been provided to her.Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an unpaid gas bill from an old college apartment that got sent to BYL for collections. I found out about the account when I was applying to a new apartment after graduation. After confirming that the debt was mine, I wanted to settle the debt. The agent that I spoke to was pleasant enough and told me that if I paid the balance in full, the account would be deleted and removed from my credit report shortly after. I received confirmation of my payment, and an email from BYL confirming that they would remove the account. A full year later, this account is still showing up on my credit report. I think it is unfair and extremely unethical to make a promise to someone a deletion and never follow through in order to take advantage or their good intention. I spoke to another agent at BYL recently and they said that "they never agreed to remove the account" even though I have proof that they did. My account number is ********.Business response
02/22/2022
BYL is showing the consumer paid the account in full on August 31, 2020. On December 9, 2020 an account deletion was submitted. As the consumer is stating this is still on his credit an AUD will be submitted to the credit reporting agencies for deletion today.Initial Complaint
09/03/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I tried to inquire about a debt concerning my wife *********************************. I identified myself as her husband and informed the person that she does not speak English. I was told that they could not talk to me without her permission. Unless I'm mistaken according to the *** a debt collector can speak with a spouse. If I'm wrong please let me know.Business response
10/05/2021
The account was returned to the original creditor in July 2021. We no longer have access to the account, the consumer would need to contact the original creditor, ************ LLCInitial Complaint
07/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is reporting incorrect information on my credit report, they are reporting a collection from an apartment complex that I lived at in 2019. I had a 6 month lease that I completed and made every payment. I moved out on time and paid the balance in full. Now this company says I broke a 12 month lease that I never signed. They have reported an $10,000 balance to my credit that I never signed for or stayed there for. I have proof of the ending lease, move out and paid balance. I wasn't even living in the same county that reported the balance at that time. Someone is really corrupt that works there and is trying to con money from me. Bbb please help!Business response
08/13/2021
We have confirmed with the original creditor the balance is correct. We are sending hard copy of lease to the consumer.
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Customer Complaints Summary
13 total complaints in the last 3 years.
6 complaints closed in the last 12 months.