ComplaintsforFocus Insite
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Complaint Details
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Initial Complaint
03/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was telephoned by Focus Insite many times to do a research study. The study had extraordinary requirements, among them that I sleep for only three hours the night before. I met all the requirements, traveled the distance to the location, arrived 25 minutes early and completed the study satisfactorily. I was told by phone by the recruiter that I would receive a $500 gift card for the February 23 study. The attached confirmation email issued by *********************** said I could choose a gift card or ******. Instead, I received a link to a card called Tremendous. As you can see from the attachment, Tremendous terms and conditions state that it is not a gift card. (Tremendous terms and conditions also state that it will not respond to Attorney General actions. Other bizarre terms are included.) The BBB site displays many complaints from Tremendous consumers, most reporting they did not receive the full value of the Tremendous non-gift card. I emailed and texted project manager *******************************, and emailed ***********************, several times. Neither has bothered to respond. At this point, I have not been compensated, according to the Focus Insite confirmation email. This is breach of contract. It may also be fraud. Considering the delay, I would like the promised $500 via ******. Thank you.Business response
07/12/2023
This letter was dated on April 8th, however our records indicate that we had cancelled her original gift card back in March and reissued a $500.00 ******, which was redeemed on 3/15/2023.Please let me know if you have any questions, and would like this reviewed. Thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.