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ComplaintsforGo Green Lawn Services
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Complaint Details
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Initial Complaint
01/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In March 2021, I contracted with a lawn care company called ***** Lawn for 1 year of quarterly lawn service (fertilizer and related treatments) for $851.45. In March 2022, ********** notified me by email that my next year of services would start. I replied asking for a pre-payment plan and received no reply. Without my authorization, ********* began providing services to my lawn and invoicing me in April 2022. I paid, assuming I was continuing on a similar plan to what I prepaid for in 2021. In May 2022, I received an email that ********** was "partnering" with Go Green Lawn Services to provide services. Go Green began servicing my lawn and billing me without my authorization. Though I paid the initial invoices I received, figuring I was continuing similar services to *********, the frequency and cost of services increased. I made payments of $153 on 6/16/22, $306 on 9/11/22, and $306 on 11/21/22. Additional services were applied on 11/23, for which I was billed another $306. It now appeared I was being automatically serviced and billed for $306 every two months that I never authorized from a company I had never entered into a business relationship with. I called the company to complain on 1/9/23. I asked the representative to provide documentation that I had authorized services and agreed to this service plan; she could/did not. I asked her to stop services on my lawn and explained that I would not pay the most recent invoice for unauthorized services; I even offered to consider another prepaid plan going forward. The representative declined. I sent an email on 1/9/23 stating the following: "To document the conversation I just had by phone with your company: I did not authorize these services, nor many of the prior services that have been performed. Please stop services on my lawn. I would be glad to consider pre-paying for a year of service if you wish to retain me as a customer." On 1/24/23, I received notice from a debt collection agency for the unpaid invoice.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.