ComplaintsforA. Duie Pyle, Incorporated
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Complaint Details
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Initial Complaint
05/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
We are getting invoiced for amounts that are not the amounts that were quoted. PRO Number: ********* Original Quote: 227.01 Invoiced for: 1108.90 PRO Number: ********* Original Quote: 265.65 Invoiced for: 465.60 PRO Number: ********* Original Quote: 265.92 Invoiced for: 520.67 PRO Number: ********* Original Quote: 308.31 Invoiced for: 1155.93 PRO Number: ********* Original Quote: 259 Invoiced for: 259.43 We will only pay the original quotation, so please send the invoice in order to pay, we will not pay any extra money that now you decided to add without asking for permission. Thanks, ******* Thank you *******Business response
05/16/2023
Good morning *******,
Thank you for sharing and providing the necessary information to research your shipments. While reviewing the shipments you provided, I noticed there are additional items that were billed. There was also reclass and reweigh certificates provided on three of them. That would apply changes to the amount quoted. I've attached those for your review since I noticed no one reached out to us or your Account Manager prior to contacting the Better Business Bureau for clarification of the additional charges.
Pro ********* - There was a reclass and reweigh due the information provided on the Bill of Lading was incorrect. Please see attached. Additionally, detention charges were applied for 15 minutes. The Driver was detained for 45 minutes at the delivery. The first 30 minutes is free. Fuel charges were different as well. These charges change weekly.
Pro ********* - There was a reclass and reweigh due the information provided on the Bill of Lading was incorrect. Please see attached. Fuel charges were different as well.
Pro ********* - There was a reweigh completed on this. The weight on the Bill of Lading was incorrect. Storage charges were advised and applied as well.
Pro ********* and Pro ********* the fuel charges were different for each.
I hope the additional information provided is helpful. If you have any questions or would like to discuss further please feel free to reach out to me directly if I can be of further assistance. I can be reached at ext. ***** by calling ************ or email directly at ************@aduiepyle.com.
*************************** | Manager of Customer Service
************ ext. *****
********************, *** | www.aduiepyle.com
Integrated Supply Chain Solutions
LTL | Dedicated | Logistics | Warehouse & Distribution | Solutions Design
Now Servicing All of DC & VA Direct!Initial Complaint
12/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought a snowblower from *** ******** online 12/20/22 and this is shipping company they used, I had to spend $240 for shipping. item was suppose to be delivered 12/22/22 which they attempted to. The snowblower was not delivered and returned to warehouse, due to "signature" upon delivery, no were on the shipping companies website or *** ********* website stated this. I contacted both shipping company and ace hardware both would not refund my money for lack of transparency of their shipping policy, am very unhappy with both companies customer service and lack of how they resolved the issue. once again both companies dont/didnt disclose any information about "signature" confirmation, nor could tell when it would arrive on the 12/22/22 to be home to sign for it. i will be following up Thank youBusiness response
01/18/2023
Good Afternoon. In response to the above referenced complaint number we would like to submit the following response:
The complaint expressed frustration around delivery practices and the need or lack thereof, an appointment being scheduled for a delivery. This response does not speak for the Shipper or Manufacturer of the product and only the transportation services. This order was to be delivered to an address that was identified as being a private residence. As such, the process for a safe and secure delivery outlines the expectation of scheduling a delivery appointment for a time when the receiver would be home to sign for the delivery. We are not a parcel delivery company and are a freight transportation provider. While we make deliveries to private residence locations regularly, our processes differ from other companies who focus on this service. We apologize for any inconvenience this caused and advise the delivery was completed on 12/27/22.
Initial Complaint
05/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 4/14/ 2022 I received a quote from A Duie Pyle for 4 day delivery from Tuxedo Park New York to Corvallis Oregon, for 719.09 I ordered pick-up and A. Duie Pyle picked up my container on 4/21/2022. This was to go to Oak Harbor. A. Duie Pyle handed it to Hercules in error. When I saw concerning paperwork on my account, I reached out to ADP who saw that transaction with Hercules and customer service told me it was not correct. This led to a long series of events in which Hercules then lost my container. Once it was located in Chicago, it was handed back to AD. Pyle. I asked A. Duie Pyle to send me a photo of my container to show it was undamaged once it was back in their possession. I was told that they would not provide me a photo, that I needed to ask Oak Harbor yet Oak Harbor was did not have my container at the time. ADP did. My container arrived to me 23 days later, delivered by Oak Harbor, considerably well past the 4 day delivery & not on a palette, as it was handed to ADP originally on 4/21, and the box and statuary visibly damaged. I was told by A. Duie Pyle that I would have to pay an additional 300.00 in shipping and then told I was going to be charged about 198.00 then about 200.00. Then I was told all of those were a mistake and I would be charged 717.32. (that is a discount of 1.77 from the original quote) and that would stand. When I pointed out that that was for a 4 day quote, customer service responded that "delays happen". However, this was not a delay; this was negligence. Furthermore, while on hold with A. Duie Pyle while the customer service rep. was speaking to her supervisor, their recording stated that they will not invoice a customer if they mess up. I feel my shipment experience would definitely fall into a messed up category. -- I have videos I can provide of delivery to show condition, I do not know how to provide those large filesBusiness response
05/19/2022
Good afternoon,
Our Director of Claims reached out this afternoon directly to ***** to discuss further.
Thank you,
Barbara B***** | Manager of Customer Service
800-523-5020 ext. ****
A. Duie Pyle, Inc | www.aduiepyle.com
Integrated Supply Chain Solutions
LTL | Dedicated | Logistics | Warehouse & Distribution | Solutions DesignBusiness response
06/01/2022
This complaint is being handled internally.Customer response
06/15/2022
I spoke with ******* today. Releasing any future claims for the damages to the shipment, they are offering to cancel my bill. I agreed to this proposal and withdraw my complaint. Please make sure this billing is cancelled and not sent to collections as unpaid.
To the BBB you can mark this as resolved.Initial Complaint
11/19/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
A rep contacted me in order to set a delivery time frame of 10 AM - 2 PM. They missed the time slot and I didn't receive a phone call about any delays, so I contacted them and they said they were behind on deliveries. They told me to expect it from 6-7 PM, but when I spoke to another rep, they told me they returned to the warehouse at 5:30 PM. I'd say communication is very poor, and customer service is a bit all over the place. It'd be easier of course if they communicated delays and such. The following day, I thought they would complete a re-attempt, but it turns out I had to have called to reschedule the delivery they never told me failed due to their mis-handling of scheduling..Business response
11/22/2021
Good afternoon,
I apologize for the delay with ****** shipment. We did run into some delays while trying to get his shipment to his house. I apologize no one called to let ***** know this would be coming back to the Terminal and reset the appointment for the following day. The freight is now scheduled to go out for delivery on 11/29/2021. I will watch the shipment to make sure this delivers in a timely matter on this day.
Customer response
11/29/2021
This resolution is complete dependent on the timely delivery of the goods/services at the time provided by A. Duie Pyle from 10:00 AM - 2:00 PM. I am generally dissatisfied since I set aside a whole day for setting up the equipment. Let's revisit this after 2:00 PM with regards to the resolution of services rendered.
Complaint: ********
I am rejecting this response because:
Regards,
*******************Initial Complaint
10/27/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
waiting for a delivery that was suppose to come in and three times it has been signed for and the signature on file was not ours. company admitted to putting the signature on electronically. under pro number *********** claimed delivery on 10/15 signature was unknown and time stamp for 4:42PM after our company is closed. talked to ****** at extension **** got a new pro number 229 197 160 and was told it would delivery 10/19 ADP acknowledged they still have the tub and will ship 10/20. that delivery again didn't happen and same generic signature on file. again claimed they had the tub and would deliver the following day by 10am. that morning they call and say they will be running late. I say that is fine we close at 4:30pm. on 10/26, they claimed 10/21 delivery at 11:34pm and signed by "***" this time a different generic signature. called them today and the signature didn't match anyone's at my company, tub is not here. driver was GPS'd at our location for 30+mins and he was here. delivered 2 other deliveries but not this one. ***** was the one who took the deliveries so wrong name on file.Business response
11/09/2021
Our Director of Freight claims reached out to the Consignee, explained the process and that it was Driver error. The Consignee was pleased with the follow-up and acknowledged receipt of the tub.
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.