ComplaintsforOtto's Imported Cars, LTD
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 4, 2022 I took my 2006 ***** *** convertible for PA state inspection and emissions to Otto's BMW. I received a service video of countless repairs and agreed to them. I received the car back with what should have been a clean bill of health. I paid over $4900 and received a car with passed inspection and emissions. Within days the car had the check engine light come on. I returned the vehicle to Otto's and the stated there's a fuel pan leaking and the car now needed a catalytic converter and two O2 sensors which would be $6000. I questioned how these weren't addressed or seen at the inspection. They stated they weren't present. I then stated that the car had been at *******, ***********, Pottstown, Pa in December and it failed emissions. A code of possible catalytic converter issue came up then which was why I took the car to Otto's for inspection/repair. I thought the dealership would be thorough and specializes in ***'S. The car isn't worth the money I spent on the inspection and i would haven't agreed to repairs if i knew the amount would be more. If the car was put through emissions this should have been found, I could have saved the money for the repairs and bought another car. This is deceitful and I believe I should receive a refund.Business response
02/15/2022
Attached please find the complaint ************ made to the **************************, our response , and her subsequent removal. Please let me know if you need additional information.
Thank you,
*************************
Lisa T**********
General ManagerOtto's BMW
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.