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Find a Location

QVC, Incorporated has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • QVC, Incorporated

      1365 Enterprise Dr Mail Code 330 West Chester, PA 19380-5959

    • QVC, Incorporated

      1200 Wilson Dr West Chester, PA 19380-4267

    • QVC, Incorporated

      PO Box 2106 West Chester, PA 19380-0086

    • QVC, Incorporated

      1 Qvc Dr Suffolk, VA 23434-2152

    • QVC Rocky Mount

      100 Qvc Blvd Rocky Mount, NC 27815-9578

    Business ProfileforQVC, Incorporated

    TV Home Shopping
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    The company has responded to complaints by resolving credit or billing disputes and warranty problems, by making refund adjustments as needed, by addressing delivery and product quality concerns and by handling selling practices and service related issues.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 194 Customer Reviews

    Customer Complaints

    755 complaints closed in last 3 years

    224 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    QVC, Incorporated has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • QVC, Incorporated

        1365 Enterprise Dr Mail Code 330 West Chester, PA 19380-5959

      • QVC, Incorporated

        1200 Wilson Dr West Chester, PA 19380-4267

      • QVC, Incorporated

        PO Box 2106 West Chester, PA 19380-0086

      • QVC, Incorporated

        1 Qvc Dr Suffolk, VA 23434-2152

      • QVC Rocky Mount

        100 Qvc Blvd Rocky Mount, NC 27815-9578

      Headquarters
      1365 Enterprise Dr Mail Code 330, West Chester, PA 19380-5959
      BBB File Opened:
      1/1/1987
      Years in Business:
      38
      Business Started:
      6/1/1986
      Business Incorporated:
      12/16/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • QVC Network
      • QVC, Inc.
      • I QVC
      Business Management
      • Mr. Michael George, President & CEO
      • Mr. Shawn Sloan, Manager
      Contact Information

      Principal

      • Mr. Michael George, President & CEO
      • Mr. Shawn Sloan, Manager

      Customer Contact

      • Mr. Shawn Sloan, Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      755 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/08/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a ps5 on a payment plan on October 4th 2023. I agreed to a payment plan paid my 1st payment of 167.00 received an email confirmation that it was going to ship ect. Then 10 to 20 mins later they canceled my order stating I was no longer approved for the payment plan. They have not returned my 167 dollars I paid and I won't be getting the item.
      Read More

      Customer Reviews

      194 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      aviva

      1 star

      07/11/2024

      I own a retail card fro QVC and isn * I sought to go online for weeks and weeks I had to register again and yet although I have always pay qvc card they refuse to allow me to go online* I think this violates the ADA * They refuse to send a bill yet they will not allow me to pay online* I have technical issues due cataracts I can no afford to remove* and et I think this violated the Americans with Disabiltiiies to humiliate disabled folks

      Local BBB

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