ComplaintsforGreen Robin Homes, LLC

• Initial Complaint

  02/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Building contract signed on April 5, 2020. Good faith allowances were not in fact in good faith. This contractor submits low allowance numbers to their clients to entice them to sign their contract that states that the customer is responsible for any overages. These allowances are 100-200 percent too low. They have a track record and reputation for doing this. They have done this to multiple customers and have yet to accept any accountability.

  Business response

  03/02/2023

  We certainly understand the consumer's concerns with price increases in the construction industry. We are working diligently to get the best subs and best pricing for all of our clients. We would like to arrange a meeting with the client and our attorney, *******************************, to resolve any conflict in the most reasonable method. 

  Thank you!

  Customer response

  03/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

  Business response

  03/29/2023

  March 21, 2023 
  Dear Sir: 
  As counsel to Green Robin Homes, LLC, I am writing to respond to the complaint made by ****** ****** as set forth in your letter of March 2, 2023. 
  As a threshold matter, I note that the central thesis of *** *****s' complaint, i.e., that Green Robin Homes uses "low allowances" in its Agreements for the Construction of a Modular House to induce clients to sign them, is completely ridiculous as no builder, including GRH, wants to get involved in a construction project that its customer cannot afford to complete. 
  Second, it should be noted that at the time that he signed his Agreement with GRH *** ****** had been employed in the construction business for several years and that he actively participated in numerous discussions leading up to the determination of the various allowances contained in that Agreement. In other words, the allowances set forth in *** *****s' Agreement with Green Robin Homes were not unilaterally selected by GRH out of thin air, but rather were the end product of numerous discussions between *** ****** and GRH. 
  Third, because of his extensive experience in the construction industry, in negotiating the terms of his Agreement with Green Robin Homes *** ****** demanded and was permitted to assume responsibility for performing all of the excavation work, including the septic system, and for installing the storm water management facilities, the plumbing system, the electrical system; and the HVAC system and, thereafter, hired his own subcontractors to do perform that work. Thus, *** ****** not only actively participated in setting the various allowances contained in his Agreement with Green Robin Homes, but also was solely responsible for selecting numerous subcontractors who worked on the job. 
  Fourth, with respect to the accuracy of the allowances contained in *** ******' Agreement with Green Robin Homes, it should be noted that he signed the Agreement with GRH just as the Covid pandemic was getting started and the Commonwealth of Pennsylvania ordered all so-called "non-essential" business to shut down. As you may recall, the government-ordered shutdown drastically exceeded the two week period of time that was supposedly needed to "flatten the curve" and by the time that GRH was permitted to re-open, the cost of lumber and other building supplies and materials had increased dramatically, assuming that they could be obtained at all. 
  Fifth, the cost of completing *** ******' project was further complicated by the fact that subsequent to the execution of that Agreement it was discovered that the lot which **. and ***. ****** had purchased from an unrelated third party - contained a spring and wetlands, neither of which had been previously disclosed to GRH. 
  Sixth, I note that in filing his complaint *** ****** has not alleged that he suffered any financial losses as a result of any act or failure to act on the part of Green Robin Homes. 
  Finally, *** ******' contention that Green Robin Homes has "done this to multiple customers" - without providing a single example - smacks of middle school gossip and is not worthy of a further response. 
  Under these circumstances, I respectfully submit that the complaint filed by *** ****** with your office should be summarily dismissed. 
  

  Thank you for your attention to this matter. 
  

  Very truly yours, 
  Gerald ** M******** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩