Customer ReviewsforBlackbird Industries Inc

Worst boat service I have ever gotten. Sold me a 3 cyl 70hp engine. Engine was only running on 2 cylinders. They refused to fix and kept costing me money and 2 hour trips to give me the run around and that it was fixed. They never fixed the issue. Stay as far away as possible.

I'm not sure what ***************** is complaining about. The motor was purchased as a used motor in October of 2021 with no warranty. That said, we refunded him his money a year later!

PLEASE DO NOT DEAL WITH THIS COMPANY. We purchase a 2018 Yamaha 25 hp motor with "4 hours" running time from them in January 2021. We originally visited their shop to see if they would rebuild our 9.9 hp & have a new steering cable installed & **** ** talked us into this beauty that had just been traded in. We picked it up in March & paid $5700 for the motor & cable installation. When we got it home, none of the gas lines were installed and the cables to the dashboard gauges were cut so we had to purchase the cables & gas line & install it ourselves. We put the boat in the water. Immediately the alarm was going off which indicated low oil pressure. Did they omit adding oil too? So back to the dock to find out there was oil (thankfully). We took it back to them (1 hour each way) and they had 3 mechanics look at it. None could figure out why the alarm was going off so we were told to leave it. About 1/2 hour later they called to come get it, 'it was fixed". We drove back up the next day & asked for the problem. We were told "it was a sensor". Took it back & put it in the water & the boat would not idle. It would go above 3500 rpm but stalled after 8 seconds of idle speed. We called again & they said it was something simple, bring it back up. Another 2 hours on the road & they told us to leave it. They had it for over a month without even looking at it. Now it is summer & we live on the water & want a boat. We called to asked if we could come up & get it & drive it that way until they were less busy to look at it in the fall & were told yes by the receptionist. When we arrived to pick it up, **** **. said we could NOT do that. Wasted trip. He also said, "You know, September is the best time to be on the water" which indicated to us that he wasn't anticipating it being fixed until September & now it is June. We pleaded with him to please take a look at it & see if what the mechanics did to fix the alarm had something to do with the idling. He left us to talk to the mechanics & came back & said they only DISCONNECTED the alarm!! Great fix huh? He told us if we wanted to take it to a Yamaha dealer, he would pay for parts just not service or labor. We left there discouraged but checked with several Yamaha dealers in the Pittsburgh area & when each found out the motor was from Blackbird, they refused to touch it. Early July we found a new to us pontoon boat for sale in PGh & purchased it. A few days later, we got a call, "your boat is fixed, come get it". So happy that we could now sell this boat to help recoup the price of our new one we went back up to Blackbird. The boat was parked out front & we backed up to hook it onto our car. I noticed that it was NOT our 2018 Yamaha motor but a 2006 Mercury motor. **** **. appeared all smiles & wondered why we looked sad. He told us he had put a loaner motor on it so we could have it to use and we would have to sign papers that if anything happened to it we would be paying for it (we had no idea the condition of this motor) . I told him we had purchased a new boat & wanted to sell this one but couldn't sell it with a motor not belonging to us. HE WAS FURIOUS. I asked him to tell me a bit about this motor & his response was, "it works, yours doesn't, and I'm done talking to you" He walked away cussing and swearing at me. I went to the office to talk to **** ** (who sold us the motor). He told me if we wanted to keep this motor on the boat to sell he would give us a little bit of a refund. I asked how much & he said $300! We paid $4500 for the Yamaha! I asked if we could have a 1/2 hour to discuss it & we'd let him know. He agreed. We drove down the road to discussed it & decided that since we were selling the boat, it really didn't matter about the motor as long as it was running. We called back within that 1/2 hour. The receptionist said **** was on the phone & would call back. This was 11 AM. At 5:05 we got a call that we needed to come & pick up our boat as "it was parked along the road outside of their locked gate & they were not responsible what happened to it". I asked about the motor & she said the broken Yahama was put back on it. We drove up & brought our boat home. We checked with another Yamaha dealer & never mentioned we got it from Blackbird. They agreed to put it on their computer for $125 to see what was wrong with it. They called Yamaha & was told the warranty was void because it was not registered to us but to someone from Delaware. The computer module was bad & not only bad but had an X on it. They asked if we put the X there which we didn't. We can only assume that Blackbird knew it was bad & had put an X on it & it was that way when they sold it to us. We had them replace it for $1000 with $500 being for the part. I sent the invoice to Blackbird and **** has contacted me, refusing to pay for the part. Many lies, vulgarity & simply treating customers rudely once they have your money. STAY AWAY FROM THIS PLACE.

First of all, we don't work on 9.9 motors as it is too costly. We did sell her a 25 HP ****** that we felt was a good running motor. The fuel lines were not hooked up due to water in the fuel which they needed to remove first. When they brought the motor back, she gave us a story about how she was old and just wanted to go for a boat ride, so we took time out of our already behind schedule, to uninstall the motor and put on a Mercury loaner motor until we could get the motor we sold her fixed. She took a fit and said that she wanted the ****** motor back on her boat, so we again, in order to accommodate her, took the time to re- install it back on and told her she could take it to a ****** dealer to put it on a computer to see what was wrong but we weren't paying for it.The motor was under warranty and if she had taken it to a certified ****** dealer, he could have transferred the warranty. and ****** would have paid for the part that was needed. That said, she paid a dealer full price for a part and expected us to reimburse her for it. That is not how our warranty works. She didn't get any authorization for the part before spending the money with another dealer. In conclusion, she could have used the ************* and ran her boat just as she originally said she wanted. It is not our fault that she changed her mind about the boat she had and decided to purchase a different boat.