ComplaintsforBaierl Acura

• Initial Complaint

  11/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I continue to be harassed with repeated promotional email after I was assured that; 1. They were no longer contacting me (a lie) 2. They would stop the harassment (a lie) They are in violations of the CAN-SPAM Act with penalties up to $46,517 If they are misleading customers on trivial matters of law, they cannot be trusted with more serious business. I will never do business with this enterprise of multiple dealerships, nor should anyone else.

  Business response

  11/15/2023

  To whom it may concern,

    This customer submitted an online request through our website for information on a vehicle.  He decided not to pursue the vehicle and did ask us to stop emailing him.  We responded with thank you and no problem kind of message.  He did not opt out of our email system, and before we could remove his email address, he received one marketing email with our advertised lease specials.  He then emailed again telling us we do not have permission to email him, but still did not opt out on his own.   We do recommend that he unsubscribe to ensure that he will not receive any further contact from us. I have attached screen shots of the entire exchange, there are three email communications from us acknowledging his request.   One email was a marketing email that was sent, during the unfortunate timing of him submitting his request with the timing of when the email was sent to our database.  We have removed his email address from our CRM.  

  Please let me know if I can help further. Thank you.  

  Laura C****

  General Manager

  Baierl Acura

  Customer response

  11/17/2023

  Better Business Bureau:
  
  

  Baierl Acura continues to send harassing marketing emails, actually having the audacity to send yet another one the day they responded to the complaint. The subject line was "Save Up To $150 on These Services" ant sent Thursday 11/16/2023 at 7pm. I have attached the relevant information. Obviously they under-represented (lied) about only sending "one" email.

  They clearly have no intention of ceasing this harassment. I would warn potential customers to avoid any interaction with this company as their contact information will be abused. They are going to a greater effort in giving false statements than simply resolving the matter.

  If this continues I will refer the matter to the FCC and Acura customer support where there are real consequences to this sort of abusive behavior.

  
  Regards,
  
  ******* *******

• Initial Complaint

  10/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was in an accident in mid to late June of this year and my vehicle has been sitting in a shop since because of “shortages on parts”. They have not been able to get ahold of a left fender in order to finish my vehicle. My car has been sitting in a shop for 4 months now going on 5 and when I call my Acura dealership or Acura client relations all I get is “there is nothing we can do”, like not even a loaner vehicle or anything since I’m waiting on a part from them that they can’t even get. Why am I still making lease payments on a car that I haven’t had for 4+ months now because they aren’t able to get their own part. This is ridiculous and I’m pretty sure anyone in my shoes would be just as mad as I am.

  Business response

  10/20/2021

  Hello,

  Thank you for reaching out to Baierl Acura with your concern. I understand your frustration but due to supply chain issues parts a good amount of parts inventory is not available. We are seeing large amounts of parts on back order and is changing everyday on which ones are available and what is not. The dealership unfortunately does not have any control on the arrival of the part. I am sorry that this is effecting your ownership experience.

  As far as your particular situation we do not have a record indicating that we are providing you with this part. I had my parts manager run your Vin through our system and we have not ordered a part nor has one been requested. I also had my service manager check his open repair orders and your car is not currently at our dealership. The last time your car was here for service was back in early June for a tire issue. If this is an error please contact the store immediately. 

  Is your car at a local body shop? If so, please be advised that we have not been contacted for the part you are searching for. They may have gone through a different dealership or vendor for the part. After following up with them, if they have not placed an order, we would be more than happy too. My parts manager confirmed that the part is still on back order but we can get you on the list 

  I wish I could be more help but unfortunately from what we can see, we are not involved in your current situation. I hope this get resolved for you very quickly and have a great day.  

  Bill B**** 

  General Manager 

  Baierl Acura 

  ************

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