ComplaintsforWright Automotive Group

• Initial Complaint

  06/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I sent texts and and emails about the 3500 dollar price. It seemed to good to be true but I was interested. All I wanted was pics to make a decision to even drive 45 to 50 minutes. Some time after me contacting them about the 3500 dollar Santa Fe, they changed the price. They never responded to my requests. They should honor the 3500 if I decided to purchase it. They are deceiving, and and they do not care about the customer when they make the mistake. It was not my fault that the price was entered wrong.

  Business response

  07/01/2024

  The correct price is $8999. Our Inventory management provider among many other aspects of our business have been down nationally since June 19th. Certain vehicles were showing incorrect prices including this one. We have since been able to correct the incorrect information on this unit. 

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  My problem is, they ignored me and never explained what could have happened, but now, forget it they are like all the rest, liars and put the fault on someone or something else. Sys that you messed up and live up to it. I will make sure I pass the word about the people that work here. And as much as I keep saying something, it won't matter. Be more compassionate to everyone not just the ones that matter to you. 
  
  Regards,
  
  **** *******

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  3/9/2024 - Purchased 2024 ******* **** 4/1/2024 - Contacted Wright ******* regarding paint issues (scratches all over the vehicle). They had applied a paint protection to the hood and the drivers side of the hood, but not the entire vehicle.4/15-4/17 - Wright ******* attempted to correct the paint issues - corrections were not successful I suggested they replace the vehicle with a vehicle in new condition. They indicated they would discuss with ******* and respond by never did respond. I had to call them. No resolution.Contacted ************* Several conversations, but they said it was the dealership's responsibility.4/30/24 - Sent an e-mail message trying to get resolution. Never responded.5/3/24 - Call to ************************* - never returned my call.5/7/24 - Sent another e-mail trying to get a response and resolution - never responded.We are extremely dissatisfied with how this paint issue has been handled by Wright *******. The lack of responsibility and the lack of communication from Wright ******* is unprofessional. The bottom line is that Wright ******* needs to make this right. I suggest again that they replace the vehicle.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Genesis of Wexford / Wright Hyundai are refusing to release my belongings, which is theft. My 2023 Genesis GV70 is also still in the dealership's possession as they are still refusing to release it in an attempt to charge me fees they have fabricated as my car is still well under warranty and that vehicle was a complimentary loaner car, so they cannot charge me rental fees. Refusing to release my vehicle for these spurious charges is extortion. The vehicle is a 2023 Genesis GV70 with less than 15,000 miles on the odometer, this vehicle is still protected by the manufacturer's warranty, which is why the dealership cannot legitimately charge me for work on the vehicle, they are also citing damage to the complimentary loaner car, however, I have security camera footage of it being removed from my driveway, the entire vehicle is in full view and there is no damage at the time they took it. I obtained a copy of the police report. In an emergency, I would be stranded, while paying over $1,000 a month in car payments and insurance to drive a car that I do not have access to due to the dealership. I am still trying to pick an attorney. I had been in the process of negotiating a buyback with Genesis. This car has been in the shop at least 10 times now for an overall period equivalent to at least 2 + months. On 2/24/2024, I called sales instead since the service had not answered for several days. Sales answered and I spoke to John P**** at the dealership and asked him to find my keys so I could come get my vehicle as service had not been answering or returning my calls, but he stated he could not find them upon calling me back. On 2/25/2024, they sent someone to take the loaner car. The person drove away, stealing all of my belongings, including my wallet, money, driver's license, debit and credit cards, etcetera. I've recorded most of the phone conversations, such as when the Service Manager told me he and the owner of the Dealership were not allowing me to pick my car up.

  Business response

  03/26/2024

  This customer would not respond to us and refused to return our loaner car once his vehicle was completed.  He kept the loaner vehicle for 59 days and refused to respond.  We had to hire a company to go to West Virginia and retrieve our vehicle.   The loaner car was completely destroyed on the interior and the exterior had damage.  We contacted Northern regional police with this matter and they got in touch with the sheriff's office in also. This customer came to the dealership again and we contacted the police.  He asked for his wallet and radar detector and we gave that to him.  That is all he asked for.  During this time, Capital one the lean holder repossessed his vehicle from our facility due to lack of payment.  This customer has been instructed that he is not allowed on the premises by the Northern Reginal police department. 

• Initial Complaint

  10/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We purchased a 2019 Hyundai Tucson (red) from Wright Hyundai in 2022. We were not aware of any accidents on this vehicle and they were definitely not explained to us in any way when purchasing. We had a copy of car fax and nothing showed. Fast forward to 2023 our family expanded and we went to trade in for a larger SUV. When we first walked in the original salesman who sold us the 2019 saw us and quickly looked away like he knew he was in for trouble. We thought it was strange since we had nothing but a “good” experience our first time there. We eventually found a 2023 Hyundai we liked with a different salesman and wanted to run numbers to see the trade in value. At this time we owed 26k on the old vehicle. The salesman was happy as he was expecting to be able to cover what we owed on the car and maybe 1-2k extra as a down payment. Then the salesman came back looking disappointed like he knew the sale wasn’t going to happen. They offered us only 16k for the car saying it had an accident on it. We were blown away. We told them it had a clear carfax at the time of purchase. The manager then came over and stated “sometimes these take a month or two to show up on the car fax”. He then proceeded to point at the date and it was 8 months before our purchase. He then fell silent as he didn’t know what to say. Then he made up some other weird excuse as to why that would occur. They then proceeded to ask where we bought it like the dealership had screwed us that we bought it from not realizing they were the ones that sold it to us. We responded that they sold it to us and both the salesman and manager went quiet. So basically we bought a car like it was used with no accidents and then went to return it and the previous owners now show an accident that wasn’t there when we bought it. It killed our trade in value and we’re stuck with an SUV that is too small for us. They never disclosed when we asked about accidents as we would never have bought that vehicle.

  Business response

  11/01/2023

  Thank you for reaching out,  I have reviewed this claim with my sales team.  When this vehicle was brought in on trade we put this vehicle through our used car inspection process and also certified this vehicle with Hyundai to give our customers additional warranty.  At this time we always run an auto check on all vehicles to check for any type of blemish that we would need to know.  As per the attachment it shows that we ran an auto check on this vehicle and it was clear.  We presented it to the customer as per his signature that is on page #1.  It is possible that an accident can be reported and it will take some time to populate on the auto check.  We have no way of knowing this, We use auto check to get the best information possible.   When we received this complaint we researched the market value that vehicle with 35,000 miles and fair market range from Kelly Blue book was in the $16,000 - $18,000 range.   With the market down trending this is the value we feel is a fair trade in value.

  Customer response

  11/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [There were 8 months between the accident reported and when we purchased the vehicle. They are saying that after 8 months there is a chance it will not show on the car fax report? I find that extremely unlikely and a dishonest answer. An accident will be reported quickly and added to the survey. This response was just a way to pass the blame.]
  
  Regards,
  
  ****** ******

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 14 my car was towed in for service. I spoke with corporate and they stated that they are waiting on information from the dealership. Every time I am informed that they are busy and have not had the chance to get the information to the company. They told me they have not had a car for me to borrow for 6 weeks either. I have been without a car or answer for 6 weeks, and have 2 different warranties that were purchased when I bought the car in 2016. The dealership only talks to me when I call them, and keep saying they don’t have an answer. It doesn’t feel right to not even have an answer or a car after 6 weeks, and not given updates. There are apparently 14 other cars there right now with similar engine issues.

  Business response

  04/28/2023

  We are currently going through the pre approval process on this vehicle.   Once this is completed Hyundai corporate will contact us to either give us approval or will decline this this claim.  As far a alternate transportation the customer has the option to rent a vehicle but until the approval comes back we can not apply for rental car reimbursement.  We are hoping  the pre approval or denial will be returned but the end of next week.

  Customer response

  04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  originally I was told that the process would take 3-4 weeks. We are at 6 with no answer. I have asked about renting a car with them, and was told none were available.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  Regards,
  
  ******* *****

• Initial Complaint

  03/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2015 Honda CR-V, paid vehicle registration,tag and title. Almost 60 days after, registration info hasn't been sent to DMV registration.

  Business response

  03/14/2023

  The customer purchased said vehicle from Wright Honda and requested to have vehicle titled in Georgia on 1/23/23. We use an outside titling service to process out of state titling/registration. We sent all required paperwork and payment to titling service shortly thereafter. The customer requested to cancel the out of state titling/registration paperwork on 2/9/23. We requested all paperwork and payment back from outside titling service on 2/9/2023. Wright Honda issued a check on 2/10/2023 for taxes. Wright Honda attempted to call the customer to let her know her paperwork and check was ready for pick up multiple times. Customer does not have a voicemail box set up nor has an email address.  

  Customer response

  03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Over the weekend, I received the response from the business I had complained about. 
  I would like to state that their response is incorrect. 
  
  Here is a detailed explanation:
  
  I wanted the vehicle registered in PA, but was informed that they couldn't  because I didn't have a PA license at the time.
  
  Prior to the purchase, I  notified Jeff V. (Manager), that I had contacted GA DMV (where I was licensed) and they said it was Okay to have my tag and title mailed to a different address. He agreed and asked where I wanted it mailed, I provided a PA address.
  
  The day the vehicle was picked up, I spoke to Warren (sales Manager), and notified him of my conversation with Jeff and requested that he please follow up and ensure that the title and tag application had my PA mailing address.
  
  For 2 weeks, I kept calling and left multiple voice messages at Jeff's extension. The last time I called, I requested to speak to Warren as I  still couldn't Jeff to respond to any VM i left. I was very concerned that the tag would be mailed to my GA address and I didn't want that. He transferred the call to a gentleman in accounts dept. who said "this is the first time I'm hearing of this...".
  
  I was infuriated at this point. I called back and demanded to speak with Jeff. He got on the phone asking me to ""slow down", I further explained to him that I was going to be out of GA for a considerable amount of time and since the temp tag expird on March 25th it was very important that I had the tag mailed to me in PA. He said he understood and "will look into it and give you a call back back on Monday" (which was about 3days away). He asked for a call back number which I provided and thanked him.
  
  One week passed and he still did not reach out. I called again,  and a male (whose name I don't remember) said "Jeff is out and wouldn't be back till next week but I could take a message". I told him Jeff had promised to call me regarding my title and tag but never did. He asked me to spell out my name which I did and provided a call back number. From that day till today, no one from the dealership contacted me.
  
  Please note, I did not at any time request a cancelation as purported by the business. All my conversations are on record. I would like the business to state when, how and with whom the acclaimed cancelation was discussed. 
  
  Also, they alleged that I don't have a voicemail set up, that is incorrect, as I could forward numerous VM I have received from Jan to date. 
  
  The temporary tag I was issued expires this week. I would need that extended by the business immediately 
  
  Thank you.
  
  ***** ** 
  

  
  

   

  Business response

  03/23/2023

  After reviewing the second explanation from Ms. ***** ****** I understand where the confusion comes from.

  The phone number Wright Honda has on file at the time of purchase is completely different from the current number we now have.  I am not certain how the miscommunication returning the paperwork from the Messenger Service (Dealer Docs) was misunderstood.

  After speaking to Ms. ****** on 03/22/23 she did tell me to send in for the title and she would handle the waiver for the emissions test.

  On 03/22/23 I spoke to the Fayette Co Tax Commission in Georgia and was given explicit instructions on how to handle the Title and Registration for the purchase of the 2015 CR-V.  We overnighted the paperwork to Georgia and should have the title completed first of the week.

  There is an emissions test required in Fayetteville, Fayette County, GA on the 2015 Honda.

  The emissions test can be waived in Georgia.  There is a web site that requires the purchaser to send verification that she is currently employed in Pennsylvania.

  Once that is handled, the new plate will be issued and sent to the customer at her current address in PA.

  In the state of Pennsylvania, the Dealer cannot reissue a second temporary tag for the same vehicle.  Wright Honda will assist in expediting the process.

   

  If there are any questions, please call.

  Sincerely,

  Debbie P*****
  Wright Honda

  Customer response

  03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  Regards,
  
  ***** ******

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint was filed a year ago and misrouted and we did not receive a response. We are filing a claim against Wright Nissan and Nissan North America due to the failure to cover their product under warranty. We were denied due to not having sufficient evidence of oil changes. Even when evidence was provided, we were still denied and made to pay out of pocket to replace an engine on a 4 year old vehicle with 54,000 miles on it. We are asking that Wright Nissan work with Nissan North America, Inc. to make this right for their customer.

  Business response

  02/28/2023

  Nissan North America has the final say in determining whether a warranty claim is approved or denied. Exclusions to Nissan's limited powertrain warranty include lack of maintenance. Based off the letter from Nissan North America, this is why their claim was denied. By the time they called us for a quote on a replacement engine, the Nissan had already denied the claim, so the cost would be the responsibility of the customer. The customer approved the work, we completed the repair, and the customer paid for the services rendered. 

  Looks like Nissan North America referred the customer to the BBB in their letter if customer did not find NNA's response adequate.

  Customer response

  02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This vehicle was purchased new at Wright Nissan. Evidence was provided that there was not a lack of maintenance on our part. As a Nissan dealer, one would think they would stand behind the product they sell and advocate on behalf of their customer when they are wrongfully denied a warranty claim.  There is no evidence that Wright Nissan has made any attempt to do so.

  Yes, they did install a new engine, but it was at our expense in excess of $12,000 when it should have been covered in full.

  
  Regards,
  
  **** *****

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 07/19/22, my wife and I were struck from behind while sitting at a red light in Chippewa Township, Beaver County, PA. Our vehicle, a 2020 Dodge Ram Truck sustained moderate rear end damage and required repair. Upon the advice of our insurance agency, Nationwide, I took the truck to Wright Collision of Ambridge, 2516 Duss Avenue, Ambridge, PA, 15003, for an estimate of damage and future repair. Included within this estimate was the replacement of a trailer hitch which was damaged during the impact. (See attached estimate). Even though this hitch was quoted in the repair estimate, we never received it. Numerous calls to this business have gone unreturned. I stopped at this business on several occasions and found no one working the front desk. I even sent an email to them a while back and it was not responded to. I needed the use of this trailer hitch so on 02/24/23 I had to purchase one out of my own pocket. (See attached receipt). I want Wright Collision to honor their estimate and reimburse me for the purchase of this hitch ($31.75).

  Business response

  03/21/2023

  We did complete repairs for the vehicle less the part that had to be purchased at Uhaul. It was not the hitch but a replacement plug for the hitch.
  
  We were paid for the part and agree that the customer should be reimbursed for the part.
  
  We will mail out payment to the customer.
  
  Thank you
  
  Bill M***    
  Collision Director

  Customer response

  03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I have read the response from the company and disagree that they owe us a "hitch plug."  The hitch containing the ball was damaged when struck by the front end of the other vehicle and it is now bent slightly upwards.  In it's condition, the hitch is unsafe to tow our boat trailer.  If the company is unwilling to reimburse me the cost of the hitch replacement per the previously attached receipt from U-Haul ($31.75), then I am not willing to accept the resolution.
  
  Regards,
  
  **** *******

  Customer response

  04/03/2023

  ** ****** 

  I wanted to pass along that I just received reimbursement from the repair shop in the amount of my request ($31.75).  This is the amount that I paid out of pocket to purchase a trailer hitch that they failed to provide me.  As such, I am satisfied with the settlement.  Thank you very much for all of your help!  I appreciate your efforts!
  
  Respectfully,
  
  **** *******

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a vehicle with this company that I can not fill up with fuel. They acknowledged they would take care of the issue on paperwork and refuse to honor it now.

  Business response

  01/27/2023

  We did not 'refuse to honor' anything. There was no issue brought up when vehicle was purchased. We record all of our transactions. Customer opted out of purchasing a warranty and said he will 'roll the dice'. Customer had concern about heated seat and fuel issue after he took delivery. We looked in to both issues for him. We fixed the heated seat free of charge. We found nothing wrong with fuel system. 

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchase date: 5/12/2022 Vehicle: 2022 Hyundai Santa Cruz 4DR AWD SEL Amount for entire transaction: $38,654.64 My husband and I purchased this car as a new car. Two days after taking delivery of the car, we discovered the car had been repainted on the driver's door. We took the vehicle to two independent body shops, plus a Hyundai dealership in Ohio, and they all confirmed that the car had been damaged and repaired, and then repainted. We were not informed of this prior to taking delivery of the car. We attempted to return the car, but Rick S****, the sales manager would not take the car back. Wright Hyundai made no attempt to discover the cause of the damage or make compensation to us for selling us a damaged car as new. Additionally: We were informed by the Hyundai dealership in Ohio that this damage voids the vehicle's warranty because there is no record of this repair logged to the books of an authorized Hyundai dealer or repair shop. Additionally, damage was also identified on the inside door panel. The door panel was not properly installed. Additionally, the Wright Hyundai dealership did not apply the paint sealant we paid for at the time of purchase. Additionally, we were informed by Hyundai Consumer Affairs that we were not the first owners of the car. This fact alone renders this a "used car". We have attempted numerous times to obtain help from Wright Hyundai Dealership. We were told by the General Manager, Rick S**** that his dealership did nothing wrong and would not take back the vehicle. When we called Hyundai Consumer Affairs for help, they referred us back to the dealership. My husband and I are innocent, good faith purchasers. We paid the negotiated consideration for the vehicle. We complied with their obligations under the Hyundai 2022 Owner’s Handbook and 2022 Owner’s Handbook Supplement but received nothing but a defective car with a voided paint warrantee, poor service, denials, and no action from the dealer or Hyundai Corporate.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩