Business ProfileforTimes Leader

I had ordered the E version of the paper back in 2020, after 2 or 3 months of not reading it, I called and cancelled the subscription, unbeknownst to me, the subscription was not cancelled and they continued to debit my bank account. I discovered this in the beginning of this year, so I immediately called up and cancelled again, and requested a refund for all the months they had been charging me, the woman I was talking with said she would cancel the subscription, but I needed to speak to her manager in order to get a refund, she transferred me and it went to voice mail. I tried for several days and never got a call back nor did he answer the phone. I ended up calling the Publisher and explained the situation to her, and she stated that I did call the right person and she would look into it and that I should expect a call from the director of operations, I never received a call, I tried calling back to multiple different people multiple times and none of the managing staff will answer nor return my calls, the only one that has answered me was the customer service girl that I spoke to initially, and she can not do anything other than transfer me to someone else which only yeids another voicemail.