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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Got a saddle on December 28 was defective. Contact them and return it. Months later still do not have the refund.Business response
04/05/2023
I reviewed this customer's order and complaint. I apologize for the delay in having the customer's refund processed. The refund was processed on April 4, 2023 in the amount of $688.19. This amount should be seen by the customer within 2-3 business days on the original method of payment. If there are any further questions, please contact me directly.
Thanks,
**************
*****************
Customer response
04/07/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:being charged for a restock free for a broken item is not right. I want the full amount. I should be charging you 20% for holding my money for so long and fighting with us on this return.
Regards,
***************************Initial Complaint
12/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a dog bed, which I returned with in their time frame. I have sent an resent the return info. with the bed, and numerious times since and have still not been given my rifund. This has gone on since 6/2022 See Below.Your Dog.com Order #******** Shipping Status Update!Dog.com - Everything and Anything Dog(tm)Clearance Flea & Tick Greenies Crates Beds Collars Treats Dog Food Toys Woof! We shipped you something barktastic Dear ********************************** A package from your order #******** placed on 05/24/2022 has shipped!The following item(s) have shipped Ground Service and have been charged to your card. You may receive separate shipping confirmation notifications with separate tracking numbers for any additional items in your order. You can view the entire status of your order by clicking here. Shipping Information:*********************** N/A ****************************** Chaska, MN ********* US N/A *** ************ Chaska, MN ********** US Billing to: **** Order Details These items have been shipped: Item Status Quantity Price ** Mfg Chocolate Original Bolster Pet Cot Large Item No.: ****** ** Shipped 05/26/2022 1 ****** Dog.com Gift Certificates $25 Gift Certificate Item No.: DOGGIFTCERT 025 Emailed 05/25/2022 1 **** These are the tracking numbers for your order:****************** In the loop: ************************* ********************* Hi *****!We apologize for the delay in receiving your refund. To further assist you, can you please provide your return tracking number associated with the return?************************Dog.com On Fri, 10/7/2022, 9:39 PM EDT ************************* wrote:I sent you the requested info so, where is my refund???*****Customer response
01/25/2023
I have still not received my refund and have had no responses from the company as yet.Business response
03/21/2023
I reviewed the order ********. I apologize for the delay in issuing a refund for the customers dog bed. Unfortunately, the vendor never informed up the bed was returned. Since we did have the tracking number provided by the customer, the refund was issued to the customer on January 26, 2023. The customer should see the refund back to the original method of payment within 2-3 business days from that day. Again, I am sorry this took so long to resolve. If you have any further questions, please let me know.
Thank you,
**************
Dog.com
**************
Sale Center Lead/ Trainer
******************Initial Complaint
12/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The company offered 25% off and a $25 gift certificate on cyber Monday 11/28. Shortly after my purchase they sent a text message saying oops, we meant 40% off. I have been asking them to correct my order and honor the 40% off. They have not. Additionally, I was going to make another purchase later in the week and use the $25 gift certificate. It does not work. I have been texting their service team and they will not honor their offers. I did not solicit these discounts, but I expect them to be honored if offered by a company. I have a long string of text messages documenting all of this.Business response
12/28/2022
This is in response to complaint ******** for *************************. I apologize for the complications this customer experienced with her order. After reviewing the items on her order, the 25% off promotion she shopped with, and the 40% off promotion she was sent via text, the promotion the customer received was the best offer. With the 40% off, most of the items were excluded due to manufacturing guidelines and provides a subtotal of $463.11 (excluding tax and shipping). Again I apologize for the confusion, but the customer did receive the best pricing possible for her order. Also, I do see in her account she was able to apply the gift certificate she received to a new order.
Please let me know if there are any questions or concerns.
Thank you,
**************
Statelinetack.com
Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a horse blanket from State Line Tack online, I was shipped the wrong sized blanket. I want a full refund and an RA# to ship this WRONG blanket back, order #******** placed on 11/10/2022. I was charged $269.25 then an additional random charge of $33.30. I want a full refund for $302.55.Customer response
01/19/2023
I didn't get a response from the company, however I went through ****** and reported a claim and ****** honored my complaint and refunded me. This company has never responded.Initial Complaint
01/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This is regarding order number ********* I called and received authorization to return riding boots that did not fit. I received a *** label on 12/29 and sent this item back via ***. It was received by ***** on 1/5/2022 (tracking number ******************). I have not yet received my refund. I called on Wed 1/19/22 and was told my refund would be processed that day. I still have not received my refund.Business response
03/10/2022
I apologize for the delay in responding to this complaint. I reviewed this customer's order and notes. A refund for the item minus a $9.99 *** Return label fee was processed back to the original method of payment on 1/24/22. The customer should see a credit in the amount of $96.75 posted to the original method of payment within 2-3 business days from that date. Please let me know if there is anything else I can assist with.
Thank you,
****** M
Statelinetack.com
************
Initial Complaint
01/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased product (order#********) from this company, only to never receive the product I ordered and spent over $500 on.Business response
03/10/2022
I apologize for the delay in responding to the complaint. Spoke to the customer and confirmed he did receive his order in full and correctly. He was unaware he filed a BBB complaint. Please let me know if there is anything else you need.
Thank you,
****** M
************
Initial Complaint
10/25/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered 3 products. Oct 8th notified them of need to return an item for full refund as they no longer do exchanges. I received RMA # and shipped Priority Oct 13th cost $16.25. I tracked package they reeived it Oct 15th. To date No Refund has been received. Despite my several emails to them. I want my Money back $42 plus shipping cost to return = $58.25Customer response
12/09/2021
I received refund, not the shipping charge to return item. However I waive that part of the complaint.
No further action.
Thank you
***********************
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Customer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.