10 Customer Reviews
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Review from Christie W
1 star05/14/2024
This Company on line Stateline tack has horrible customer service. Buyer Beware The mailed my order to the wrong address. Then to cover their error they changed the mailing address on my order. To make matters worse the customer service person stated their were no notes in my file stating that was done. Basically called me a lier because nobody made notes on my account they made a shipping error so they changed shipping address to cover up their error.Review from Lori B
1 star01/27/2024
This company has the worst customer service I’ve ever experienced. I bought an expensive Rambo blanket for my horse. The Day I received it, it came in a broken plastic bag and it was dusty. Measured it to my horse, after using their guidelines and it did not fit. Sent it back the same day undamaged. 7 phone calls later, they finally send me pictures saying it was dirty and took $60 off my refund. This was an out and out lie. The pictures showed their own brand of blanket, not the one I bought which is from Ireland. And it was a different color. They never call back and do not give full refunds. A total scam. Do not use them.Review from Kim G
1 star07/02/2023
My autoship order clearly said the total was $176. My credit card was clearly charged $202. I assume this is shipping but who knows? Stateline would have to actually include that somewhere in my account or emails for me to be sure. There isn't a spot anywhere that indicates why I was overcharged. Worst company to work with. Their chat bot is worthless and says it's transferring you to an agent but doesn't, it just sits there. They wouldn't let me cancel a BACKORDERED autoship. Um...I needed that order on time that'swhy I did autoship. So I had to go buy what I needed from the local feed store and have a late delivery and be over charged. I will never do business with them again. WORST COMPANY EVER.Review from mark b
1 star04/04/2023
Return a defective saddle months ago and they still have not returned the moneyReview from Heath C
1 star12/21/2022
Do not use this crooked company. Paid $55 for expedited shipping after making sure it could happen through 3 of there reps. Did not happen and can't get an explanation or any credit for them stealing money for services not rendered.Review from Brenda H
1 star07/12/2022
My husband is a team roper. He ordered 3 ropes from this company - total was over $100. He received the ropes in a timely matter. The ropes were in a box, he opened the box and it looked like someone had just pushed the ropes in the box to make them fit. The ropes were bowed up in the middle, no way you can catch a cow with ropes bent like that. Anyway, he contacted Stateline and they said he could return the ropes to them and get a refund BUT it will take 3 or 4 days for them to get the UPS label emailed to him, then once they receive the ropes, it will be 10 days before he will get his money credited back to the credit card he used. UNACCEPTABLE - THIS WAS THEIR FAULT, WHOMEVER WAS WORKING IN THEIR WAREHOUSE OBVIOUSLY DID NOT KNOW WHAT THEY WERE DOING. IN SHORT, WE WILL NEVER USE THIS COMPANY AGAIN AND RECOMMEND THAT NO ONE ELSE DOES.Review from Darlene B
1 star06/03/2022
Do not ever do business with this company. They are a ripoff. I spent $241 on a dog bed that happens to be not big enough for my dog's liking. I barely took it out of the box, wrapped it right back up just as new, took it to the UPS Store after receiving an RA, and, as they said, they would not be responsible for the return shipping. I thought, okay, that is their policy, and then found UPS would charge me $358 to return it. And then they were going to charge me a restocking fee. That is horrible business, with all of the other options we have. We can buy anything online and with that comes the acceptance it may have to be returned and all reputable companies accept that. Use them before you ever use this company. They need to be taken out of business with that type of policy. They do not deserve your business.Review from Amy L
1 star03/18/2022
I have had a horrible experience dealing with State Line tack. What they show on the website for sale is not what what they send you for the Rapid Groom vacuum. Furthermore I have waited the 10+ business days and they will not refund my over $500 purchase. They also have proof of delivery they received it. Every-time I call they tell me they will get back to me and don't. If you want the vacuum and good service buy it from Big D's.Review from Pamela B
1 star03/03/2022
Horrible return processing. Purchase tall boots on 1/28/22. They arrived on time but unfortunately didn't fit. Called in for RA # to return on 2/7/22, that was an easy process, they sent return label on same day. Dropped boots off at UPS store for return on 2/7/22, received proof of return receipt. State Line Received boots on 2/11/22. As of 3/3/22, no refund from them. My bank has credited me back a temporary credit. I was told their return processing was between 7- 10 days, we are way beyond that. I used to purchase pretty regularly with SLT, but never will again.Review from Emily B
1 star09/13/2021
I had ordered new short paddock boots about 3 weeks ago. Right after I ordered there was a notification on the order in my account that they wouldn't ship till about a week after I placed the order. I finally received the package and they had sent me the completely wrong boots. Called customer service said when I sent them back they will send out the correct order. Waited about a week and a half. Finally received the order and they had sent out the completely wrong set of boots again. Same mistake. Called them up and just told them to refund my money since apparently they can't figure out how to match item numbers on an order sheet with the actually number on the product. I am very disappointed because I have always been able to get really good stuff from them for decent prices. Will never give them my business again.
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1/5stars
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