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          Find a Location

          Alert1 Medical Alert Systems has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileAlert1 Medical Alert Systems

            Medical Alert Systems
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            For quicker service regarding any issues for this company's products or service, please call Customer Service at 800-693-5433, option 2 or email [email protected].
            See all additional business information

            Contact Information

            1000 Commerce Park Dr Ste 300

            Williamsport, PA 17701-5400

            Get Directions
            Visit Website
            (800) 693-5433

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            Customer Reviews

            1.07/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            35 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/18/2001

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Alert1 Medical Alert Systems is a national provider of personal emergency response systems (PERS or medical alarms) and service. Live, 24-hour emergency monitoring is provided by trained professionals. Members are provided with a wearable help button to press in the event of an emergency. Push the button and get help fast. Alert1 emergency agents stay on the line with members until help arrives.

            Products & Services

            Medical alert systems, In-Home Medical Alert Systems, Mobile, On-the-Go Medical Alert Systems, Fall Detection Alert Systems, Medical Alert Bracelets and Wristbands, Medical Alert Necklaces and Pendants

            Business Details

            This is a multi-location business.

            Find a Location

            Alert1 Medical Alert Systems has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1000 Commerce Park Dr Ste 300, Williamsport, PA 17701-5400
              BBB File Opened:
              7/1/1999
              Years in Business:
              36
              Business Started:
              1/1/1988
              Date of New Ownership:
              8/12/2005
              Business Incorporated:
              8/12/2005
              Accredited Since:
              10/18/2001
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • ResponseLink, LLC
              Business Management
              • Ms. Natalie McCafferty, Operations Manager
              • Mr. Peter Kelly, Chairperson
              Contact Information

              Principal

              • Ms. Natalie McCafferty, Operations Manager
              • Mr. Peter Kelly, Chairperson

              Customer Contact

              • Ms. Natalie McCafferty, Operations Manager
              Additional Contact Information

              Fax Numbers

              • (570) 321-9882
                Other Fax
              • (650) 864-9802
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              35 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/14/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I purchased an Alert1 system sometime on 6 December 2022. I made all monthly payments by EFT. The system never worked properly. After the system erroneously contacted the police, fire department, ambulance and my emergency contacts, who came running to my house in the wee hours of the morning, the company called and told me the system was not working properly, I was not to use the transponder they had sent and they would send me a new one. I received the new one about two weeks later. I never opened it. They sent me a return delivery service label. On 8 May I returned the new sytem and called and canceled my subscription ( also emailed. I was still being charged as of July. I stoipped payment of the EFT and the bank investigated and refunded me $116.00 in unearned charges. They are still billing me. I have called and emailed. In an email someone stated there wwere charge backs, but did not answer me when I asked what the chargebacks were. They are now saying I owe them $218.00 in arrears, and charged me an additional $45.00 in new chrages. I don't believe I should payt anything for a system that never worked properly from the get-go.
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              Read 34 More Complaints

              Customer Reviews

              14 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Vincent V

              04/26/2024

              Scam... repeatedly disconnect my call after trying to retrieve refund for alert system.. Wrongly purchased from spouse was not fluently in English. She was trick into providing credit info. Thank God it was credit not cash which I could easily stopped payment.The company was not honest and true Stay away

              Alert1 Medical Alert Systems Response

              05/01/2024

              Thank you for bringing this matter to our attention. We are sorry to hear of your less than stellar experience with Alert1. 

              We wish to further investigate this matter and resolve your concerns. Can you please contact us so that we can access the account in question. Our office hours are Monday - Saturday from 9am - 5:30pm EST. ************ option 2 for Member Support. 

              Read 13 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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