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ComplaintsforCupp Sweepers
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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The Business is now called, ( Cupp's Vacuum Center ) 716 Washington Blvd., Williamsport, Pennsylvania 17701, ************ On 08/29/2022 my wife and I brought our vacuum cleaner, a *****, to the above business for repairs. I was informed no problem. The business required a $22.05 deposit for all repairs. My wife and I understood this and did not think anything was strange about that. The $22.50 was paid with ***** ( We have the receipt )On 08/31/2022 the repairs where completed and we picked our vacuum. The total cost was $89.20 which we again used the **** card and paid the bill. ( We have the receipts ) We where informed that the canister which was broken would take 4 weeks to order, at the cost of $26.00. My wife and I agreed and gave permission to order the canister.On 09/30/2022 My wife and I stopped into the store, to see if the canister came in yet. The lady who which I paid the money too, I explained that I had a $22.05 Credit due to the deposit was not incorporated into the final bill, nor reflected anywhere on the bill. This lady took my name again and wrote down the amount. She would deal with it. On 10/03/2022 I received a phone call stating the the part was in, but it cost $47.05. The reason for the cost was shipping cost. I agreed to $26.00 not $47.05. My wife and I went to the shop and this lady stated that I owed $25.00. I informed her that I did not want the canister for $47.05 She then stated that no refunds. She was not to happy. I left losing the $22.05. I believe that I was defrauded out of the $22.05 due to a mistake in the billing. This business was unjustly enriched by their no refund policy and their mistake in billing. This is why the price of this part went from $26.00 to 47.05.Business response
10/14/2022
To whom this may concern, we would ask that the detailed store sales receipt be provided in order for us to further comment or reply to this letter.
Cupp Sweepers
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.