ComplaintsforDerr Flooring Company
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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had new floors installed in 2016. The floors started peeling in 2018 but I was going through medical issues (brain surgery) and was unable to deal with it. I finally contacted the installer in 2022 and they reached out to the manufacturer who replaced the peeling boards. It hasn’t even been a full year and the same boards are peeling again. We are a shoe free house and there is no reason why this floor should be peeling again. I reached out again to the manufacturer and they said the biards were replaced in good faith but won’t do anything for me now. I would either like the boards replaced again or the entire floor replaced as I believe the floor is defective. The company is claiming it’s a humidity issue but if that’s the case someone should have mentioned that when the floors were purchased.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.