Business ProfileforMetropolitan Management Group

My husband and I moved in to a brand new "luxury apartment" community in September of 2023. We have had nothing but issues and red flags from the moment we moved in. We are offered to pay monthly, to rent a reserved parking space to keep from having to park 3 buildings away all due to poor design. In the meantime, other residents in my building have more than the amount of cars allowed and take up the few parking spaces that are left. This has not been addressed by management either. We have had a noise issue from the neighbors above us since we moved in and we have pleaded with the property manager to do something about it and NOTHING has been done. The ceilings are constantly making a crackling noise from them jumping and stomping all hours of the day and NIGHT. Even though the noise goes beyond quiet hours, we are left with no resolution. We lost heat in the winter from a gas leak from our furnace. They could not find the leak and it took them 2 weeks to fix it, all while using a space heater. The trash is horrendous and a major sanitation issue. The trash is consistently overflowing and laying all over the ground for the pests to rummage through and spread around. I have pictures to prove it. The upkeep is terrible. I have spiders and cobwebs in the main common area/entryway. This past winter, the snow removal was minimal. My husband has a physical disability and could not even get to his handicap spot safely. At this point, we are mentally drained and go out as much as we can to avoid the noise. It is daunting. It is currently 10:49pm and I hear nonstop stomping above me as I am typing this. We wrote a letter to the company per the property manager's advice regarding all of our concerns requesting an early lease termination and they refused with a hard NO. We have to pay the remainder of the lease! All we want is to leave to save our sanity but we are stuck. Who can afford to pay double rent these days? They are robbing us blind. This is NOT luxury living.