35 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Dennis M
1 star04/15/2024
Covers NOTHING!!! After reviewing them on line, they cover next to nothing while taking your moneyReview from kim V
1 star04/15/2024
.. run... put the money you spend a month into a savings plan. It has been a nightmare to file a legit claim, forms upon forms that would take a trained insurance person to fill out. NOW the Loomis website is out of order. Criminal enterprise is a good term.Review from sonja L
1 star12/18/2023
RUN AS FAST AS YOU CAN!!! After a year of paying $59 each month, these crooks only paid for half my crown and paid NOTHING on cleaning....Review from Bonnie P
1 star10/18/2023
Gap insurance is a joke - I have submitted a claim 7 times - never got a denial but the bill was never paid. Save yourself and your company headaches and don't use themReview from Jason G
1 star10/11/2023
NO doctor can ever verify the insurance. Always get a full bill because of this. Confirmed with my HR the member ID on the card is correct. If i dont get a full bill, they pass it off on obamacare (which is a separate pain in the ass because I can't ever cancel it). Why would i pay Loomis for insurance for them to pass the bills off on a free insurance that I'm not supposed to be using? Like, seriously shady, crappy company. Definitely getting private insurance next year, and not this shitty crap from my job.Review from Lisa O
1 star08/07/2023
This company is a scam. I canceled the policy and I am still getting charged. I cannot find the number that I called before to call again. I didn't even get an insurance packet with my benefits listed. A total rip off. NO stars!Review from Rochelle C
1 star08/01/2023
This company is a complete ripoff and I advise all to be stay away. I purchased this insurance as a supplemental insurance for hospitalization. I had an overnight stay in December of 2022. I submitted a claim in February of 2023. The company never reached out to me concerning missing documents and there was nothing online to find out the status of my claim. After months of speaking to numerous individuals in customer service, my claim was finally processed only to be denied because my hospitalization was not one of their covered services. It took from February to August only to get denied because of something I had no idea about considering the fact I never received a policy detailing what services were included in overnight stays in a hospital. The information provided to me was it covered bills for overnight stays in a hospital. No exclusions were provided. I wish I could give negative stars. When open enrollment starts, I will definitely discontinue this policy. A waste of money and my time.Review from Maureen W
1 star07/14/2023
My daughter was supposed to get her wisdom teeth removed and they said it was a go then two days before she was supposed to get them out they canceled it because the claims department didn’t process and cleared it!! She has mild autism and in pain, gets headaches and can hardly eat, I told them that and requested a emergency wisdom teeth removal but they said that she has to wait ????Review from Megan P
1 star05/31/2023
HORRIFIC! I got their medical gap/emergency medical insurance coverage. I then fell and broke my ankle, which included EMS transport to the ER, and surgery to repair the break. I have completed the same injury/accident form countless times. I then had to provide a one year look back of my medical care because falling and breaking my ankle could have been a pre-existing condition. I have been in constant communication with them since December 2022 over the surgical bill. They questioned the CPT code provided by the surgeon, etc. I call regularly to get updates and all I hear is "it is in review" or "we have put it back through review". Per their customer service I have met the deductible of the policy so by my calculations Loomis owes me (the provider) approximately $14,000.00. Their customer service people SUPER rude and defensive.Review from John C
1 star05/29/2023
I have been trying to change my credit card for my monthly premium for weeks but the website is down apparently. I called the number and they said I can give it to them over the phone, but I am not comfortable giving my credit card information over the phone.
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