Business ProfileforThe Remodeling Authority, LLC

Transaction date: 03.22.2023 The quote was $2500 and made a downpayment of $1000.Service related was a window replacement. I was only looking to replace a shattered window but it was proposed a full window replacement with a different style. Next day from setting this order I was told by neighbor that there was a window package sold by a place near by and would be cheaper and without changing the window style. As on the way to sell the house, keeping the style was important. After placing my order on the new window package at another place, I requested on 03.28 the cancelation of my order. They told me that i would incur in a $400 penalty so i would only be reimbursed $600. Not fully happy about that but accepted the condition. The problem since then is that week after week they have told me that reimbursement check in on the way, but so far i have not received anything. Tired of calling and messaging and getting same answer. Do not know if this is normal practice for this business where in fact i got word from the owner that my check would be sent right away more than a week ago. So really frustrated with this.Attended by Project Manager : ***************************, ******** and supposed owner *************************