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Business Profile

Graphic Designer

DesignMantic.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My corporate credit card was charged two charges in succession on Friday, July 11, 2025 - one for $77.00 and another for $179.00. I have not ever used this vendor, have not used this card for anything related to logo design (I am in manufacturing and assembly), and did not initiate these charges in any way. I do not have a way to connect with this vendor as the website they have listed through the credit card company is defunct. I have sought to dispute the charges with the credit card company, but I am pursuing this here as an alternative way to be reimbursed these fraudulent charges.

    Business Response

    Date: 07/17/2025

    Were currently unable to locate the clients project details. An email has been sent to request more information, and well proceed accordingly once we receive a response.

    Business Response

    Date: 07/29/2025

    Hi,

    Weve still been unable to get in touch with the client, and we havent received any response to our email communication either.

  • Initial Complaint

    Date:06/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continously emailing me trying to claim someone else wants my logo and they're filing for trademark. And that I won't be able to use the logo. This is clearly a hustle/borderline scam. They've also used a fake law firm email address to say all the same things. To be clear I did consult my own business attorney who assured me this is a hustle, and my logo isn't in any danger.

    Business Response

    Date: 06/18/2025

    Dear BBB,
    Thank you for giving us the opportunity to respond to the customer's concerns.
    We sincerely apologize to the customer for any inconvenience caused. As part of our standard communication process, we inform clients about the option to secure full ownership rights of the logos they purchase from our platform. This option is clearly mentioned on the checkout page of www.designmantic.com. However, it is entirely optional, and clients who choose not to proceed can simply notify us, and we immediately respect their preference.
    In this case, we have updated our records to reflect that the client is not interested in obtaining ownership rights, and no further communication regarding this matter will be sent.
    We would also like to clarify that we have no association whatsoever with the email the client received from "***** *******, ******************************* does not offer trademark registration services, nor do we charge any fees related to trademarks. We do not send, endorse, or authorize any communications of this nature.
    We recommend that the client disregard such communications and consult their legal counsel if they have concerns. Any further action regarding that email should be directed to the original sender.
    We hope this clarifies the situation, and we remain committed to ensuring a transparent and respectful experience for all our clients.
    DesignMantic Team

    Business Response

    Date: 06/30/2025

    Dear BBB,
    Thank you for giving us the opportunity to respond to the customer's concerns.
    We sincerely apologize to the customer for any inconvenience caused. As part of our standard communication process, we inform clients about the option to secure full ownership rights of the logos they purchase from our platform. This option is clearly mentioned on the checkout page of www.designmantic.com. However, it is entirely optional, and clients who choose not to proceed can simply notify us, and we immediately respect their preference.
    In this case, we have updated our records to reflect that the client is not interested in obtaining ownership rights, and no further communication regarding this matter will be sent.
    We would also like to clarify that we have no association whatsoever with the email the client received from "***** *******, ******************************* does not offer trademark registration services, nor do we charge any fees related to trademarks. We do not send, endorse, or authorize any communications of this nature.
    We recommend that the client disregard such communications and consult their legal counsel if they have concerns. Any further action regarding that email should be directed to the original sender.
    We hope this clarifies the situation, and we remain committed to ensuring a transparent and respectful experience for all our clients.
    DesignMantic Team

DesignMantic.com is NOT a BBB Accredited Business.

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