ComplaintsforPenn Internal & Family Medicine Bucks County
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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On April 14th, I went for preventative care exam which is 100% covered by my insurance. In a few weeks I have received a bill of 192 dollars. I was also charged for my blood work test because this provider submitted wrong billing codes. I called multiple time the office and to the insurance. Insurance is saying wrong codes were sent, provider is not willing to resubmit the correct codes.Business response
06/17/2022
Patient wasn't seen at this practice
Each office is separate
Please verify w/ Patient
Customer response
06/17/2022
I was seen at *** ******** **** ** *** floor, Yardley, PA *****Initial Complaint
09/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
The last week of July I made an appointment for preventative yearly care which is required by my health insurance. I made an appointment for August 5 which I went to Dr D************* office for my preventative care appointment on that date but because he is a scammer and talked to me about my medicine he billed me for a office visit than when I went for a follow up from my blood work 3 weeks later on August 25 he billed me again for an office visit. He is scammer of a doctor and is billing patients incorrectly.Customer response
10/16/2021
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Penn Internal & Family Medicine Bucks County regarding complaint ID ********.
Regards,
*****************************Business response
11/05/2021
Good day ****,
Your letter states this may be publicly posted, so please know it would be a huge HIPAA violation if we addressed this properly as to why patient was in office etc and what was billed.
Patient should check with insurance company for explanation of coverage and benefits.
Patient could also have the insurance company question the charges.
I did have the Associate Director of Revenue Process do a fact pattern of the charges and it was coded/billed properly.
We also had the Account Receivable Rep dept talk with patient.
Balance due is appropriate.
Thank you
Mary
Mary * J****
Administrator, Practice Operations
PennCare Medical Associates of Bucks County
777 Township Line Road
Suite 200
Yardley, PA 19067
Tel: ###-###-####
Fax: ###-###-####
Description: Description: Description: Penn Medicine
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.