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ComplaintsforTom's Swimming Pools LLC
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Complaint Details
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Initial Complaint
08/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The owner supplied a drawing with the dimensions of the deliverables. We looked at the drawing and agreed. My wife and I signed a contract with the business for the amount of $45,144.75. Prior to breaking ground and laying out the pool, we decided to remove over 245 "sq. ft." of concrete from the surrounding pool deck. We paid 40% at the breaking of ground and an additional 40% at 75% completion. After all the work was completed the owner sent us the bill for an additional $4,100! I asked him how we owed more when we removed materials, and he said that the concrete was just an estimate. When I looked at the amount he entered and figured it out, he was undersized on the original concrete by 83.6%! He messed up his figures and is now asking me to pay for the mistake. I have a signed contract on the amount owed. He is now refusing to give me my backwash hose and winter mesh cover. I asked him where he got the figure for the concrete and he could not answer me.Customer response
09/12/2021
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Tom's Swimming Pools LLC regarding complaint ID ********.
Regards,
*******************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.