Business ProfileforRevelare Kitchens

After just a year and a half, the cabinets began to show significant manufacturing defects, yet the company responsible for the installation has been unhelpful and unresponsive throughout the entire process. The cabinets started to exhibit various defects, including peeling laminate, discoloration, and warping. It was evident that these issues were a result of poor craftsmanship and manufacturing defects. With the hope of finding a resolution, I contacted the installation company. To my dismay, they promptly shifted the blame onto the manufacturer, stating that they had no control over the warranty claims. According to them, the manufacturer denied the claim, dismissing the defects as "wear and tear." This response is not only disheartening but also infuriating, as the cabinets should have lasted well beyond the short period they did. The manufacturer's denial is a bitter pill to swallow, especially considering the cabinets are still within the three-year warranty period. Even if the manufacturer were to accept the claim, the installation company's labor warranty is limited to only one year. Consequently, I would still be burdened with the cost of labor, even for a product that is clearly defective. Compounding the issue is the fact that past employees of the installation company are no longer available, leaving me to deal with someone who lacks any real incentive to rectify the situation. Their lack of concern and unresponsiveness have further aggravated an already frustrating experience.