3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lynn S
1 star02/17/2024
This dealership will sell you a vehicle that they know will have problems with paint chipping/flaking off, still sell it to you without disclosing that, and then offer you half of the vehicles actual value when you try to return it. Hyundai and their dealerships are fraudulent.
Jack Giambalvo Motor Co., Inc. Response
02/24/2024
Thank you for sharing your concerns. Our records show that you purchased your 2019 Elantra in 2021. If your vehicle is experiencing paint peeling you can visit us or any other Hyundai service department to have a claim submitted to Hyundai Motor Company for warranty consideration. Once the claim has been approved we have an on site collision center that would be able to perform the work. There are many factors taken into account when placing a value on a pre owned vehicle. One of the valuation factors includes the overall condition and current collision damage. The current damage on your vehicle did impact the price we were able to offer.Review from Ericka S
1 star08/24/2023
My vehicle has been in the shop for 10 months after a car accident. The manager, Troy fails at calling us back when we request for updates. Insurance has been on site many times and agrees that the vehicle should’ve been totaled. At this point, more has been spent on labor and repairs than the vehicle is worth after carfax reflects the accident. We have called to get updates only to get vague responses and verbatim “don’t hold me to it” statements of when they think it will be fixed-yet it is never on the date they think-and perhaps this would be understandable if it was a few week, but it’s 10 months. We have been more than patient. Now the truck is at another shop supposedly having the dash being worked on, which they’re having issues with. The length of time of service and the lack of communication and complete disregard of customer personal impact (financial/emotional stress) is the reason I’m formally submitting a complaint. Someone needs to be held accountable for this lack of service and no one is willing to take responsibility for this and no one is even willing to communicate to us with updates or timeframe of completion. I will not only never bring any of my vehicles here for repairs but this experience has tainted a well brand image we had purchasing vehicles at JG. No one in my network will ever get good feedback from me regarding this place of business and will be discouraged to deal with them as a whole. We are requesting our vehicle to be completed or preferably totaled and financial compensation for the insurance we’ve had to pay for an extra car we had to get and rental compensation as well. Which I think is more than given how long it’s taken them for complete this job.Review from Sam M
1 star06/23/2022
The only service center I've been to who are not able to unlock a car onsite. They "had" to call a towing company with whom they most definitely are not in partnership. They also failed to notify their customer that they need physical registration and proof of insurance for inspection service and could not honor their original appointment when these documents were not readily available.
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