Business ProfileforYork Newspaper Company

I initially signed up to receive the Sunday only newspaper on December 26 2022. I signed up on this companies website-it had a promotional price of $4.00 for 6 months if you were a new customer. I got an email receipt for $4.00. A few days later the full monthly price hit my bank account (14.50) and I called into customer service to inquire. There was no account linked to me. After they said they could not help they gave me an email for my complaint-for which I sent screen shots of my payment and the email confirmation of my service that was to start 1/1/23. A week later I got an email saying the problem was fixed-they gave me 4 instead of 6 months at the promo price and told me the paper would start to be delivered the upcoming Sunday 1/8/23. Fast forward and 1/8/23, 1/15/22, 1/22/23 were never delivered. I have called in to the customer service each week to hear 'we're sorry' and 'someone will bring a paper out to you today'. Not only have I not received a paper but one was never brought out as promised. Supposedly the issue was escalated and the carrier and district manager were made aware each time. I asked to speak to the manager, i was told No, they can not let me speak to one. I asked for one to call me. Never happened. To me taking money and not receiving the product is theft. Telling me each week how they will resolve and do not are lies. That is not customer service, or an honest reputable business! I did not sign up to waste my time each week fighting for my newspaper that I paid for and have never recieved. I want my money back-sent to me at the address on file by check. Initially when they could not find my account they told me to contact my bank and freeze my card for fraud. So I have no card to refund the money anymore. All of these interactions are supposedly recorded. I made myself very clear. I do not want anything other than my money back and for my experience to be known!