Complaints

This profile includes complaints for Majik Rent-to-Own's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Majik Rent-to-Own has 12 locations, listed below.

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  Majik Rent-to-Own

  150 N Donnerville Rd Mountville, PA 17554-1509

• 

  Majik Rent-to-Own

  2134 S Queen St York, PA 17403-4809

• 

  Majik Rent-to-Own

  7653 Lake Raystown Shopping Ctr Huntingdon, PA 16652-8403

• 

  Majik Rent-to-Own

  1368 Columbia Ave Lancaster, PA 17603-4743

• 

  Majik Rent-to-Own

  1643 Lincoln Hwy E Ste F Lancaster, PA 17602-2679

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long customer of this store, I run into a problem where I wasn't able to access my bank account so I was unable to pay them,I explained this to them and they set me up with a payment arrangement for the 16th of Jun which I was unable to pay and I also didn't have phone service till recently, they left me threating type messages and basically were calling me a lier, instead of working with me they now want the products back and basically telling me that if I don't pay or give it back they will take me to court

  Business Response

  Date: 06/27/2023

  ************ rented merchandise from us and his rental payments are expired.  We have been attempting to help him through the situation, but failure to communicate with us, and failure to adhere to promised payment plans does not leave us with many options.  One of our options is to have the rental merchandise returned, temporarily, to "freeze" the payments.  Once he is able to pay the past due balances, we would then return the merchandise to him.  We have offered him this option, among others.  At this time, my understanding is that he will be paying the balance due by Friday or will be allowing us to pick up the merchandise Saturday.  As long as he pays the balance due, he would be able to continue the rental (without losing any payments applied to his balance) at that time.

• Initial Complaint

  Date:01/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2022 purchased a stove on a rent to own contract, including a member's benefit which would cover my payments in case of getting unemployed. I became unemployed fully on December 7, 2022. I contacted Majik concerning this issue, they stated they would start the paperwork and I had to email them copies of my lay off letter from employer and concerning my unemployment claim. They do not want to honor the benefit which i paid for, due to they state it doesn't qualify due to I opened my unemployment claim in August 2022, which I did when I was on a temporary lay off but knew was being called back and was able to make my payment. The benefit I paid for states they would make the payments when I have totally and continuously lost my full time employment. If you need any further documents please contact me. Thank you

  Business Response

  Date: 01/27/2023

  The MAJIK Benefits Club, at the time of this request, was administered by an outside vendor named *** benefits club.  They have clear processes defining how their programs work (for legal and compliance reasons).  Below I've pasted the section relating to unemployment benefits. About 1/3 of the way through the paragraph you will note:  (2) an involuntary layoff or suspension of employment....   About 3/4 of the way through the paragraph, you will note:  "If a member becomes unemployed, you must contact your local store within 15 days, and provide proof of unemployment payments from the state"  

  I will attach the email from ************************** which she sent to us, showing that she quit her job for another employer, and that this occured in 8/21/2022 (the email was sent on 1/4/2023, and first reported on approximately 12/30/2022).  If this January unemployment situation was temporary or part time, she should have received new documentation from the state which could have been forwarded to us for verification.  Either of these situations (quitting the job OR the 4-5 month delay in reporting) would be cause for denial of the claim.

  We work very hard to get these claims submitted and approved, and if the criteria are met, we have 100% success.  But, in this case, the claim violates the spirit of the coverage in addition to the terms.

  UNEMPLOYMENT BENEFIT In the event of unemployment, a customers monthly rental payment(s) will be covered by club for up to four (4) months (including applicable sales tax and other covered fees), up to a maximum of $1,000 on all rental agreements combined, or when customer is able to return to work, whichever occurs first. Unemployment means that you (the customer) have totally and continuously lost your full-time employment as a result of (1) a permanent termination of employment that does not arise from cause or misconduct by you (the customer); or (2) an involuntary layoff or suspension of employment resulting in a permanent loss of employment; or (3) an authorized,unionized strike or labor dispute by a chartered or previously organized trade or labor union: or (4) sickness or injury resulting in a permanent loss of unemployment. Customer must be a current program member and in good standings.If both persons listed on the rental agreement become unemployed, only one payment waiver will be applied. If a member becomes unemployed, you must contact your local store within 15 days, and provide proof of unemployment payments from the state. Store will provide an Unemployment Claim Form that you will sign. You (the customer) must be listed on and have signed the rental agreement at the time of origination and have been employed full-time (at least 30 hours per week) for six (6) consecutive months prior to first becoming unemployed. Once the Unemployment Benefit Request is approved, payment will be applied to rental accounts after day thirty (30) of unemployment and will be applied retroactively to the first day of verified unemployment. You (the customer) must provide continuous proof of unemployment for the duration of the benefit. This benefit is NOT INSURANCE or a SUBSTITUTE FOR INSURANCE. 

  Customer Answer

  Date: 01/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Majik's dates of my employment are incorrect- i quit job at ***************** on 7/15/2022 to accepted a job closer to home with more hourly income. I did not receive any documentation form unemployment due to some clerical issues when I opened a claim(not sure at this time but can contact them to check). i did not contact Majik due to I knew I would be going back to work in a week or two and was able to pay my payments-i was not permanently unemployed at that time. When I became permananent unemployed is when I contacted Majik as stated in the club agreement. I finally got my unemployment issues straightened out after 8 weeks but they still never sent documentations-you have to get everything online and they don't update the documentation The unemployment clause stated that when i become unemployed due to permanent loss of employment that I had to contact Majik for my payment to be made, which i did. Either way Majik was very rude to people they contacted who were on my reference list and I will not deal with them again. I feel they are in the wrong, they don't want to honor the agreement which I paid the fee for every payment
  .
  
  Regards,
  *************************************
  

  Business Response

  Date: 01/29/2023

  I would be happy to research this matter further and re-submit to the club-administration company, but we do need valid, documented information.  Unemployment claims, while they may arrive much later, do have the important dates listed.  We would simply require documentation from the state which shows the date of unemployment, and that it wasn't voluntary.  And it would have to be within the time-frame that we were notified.  Please send that information to ********************************* and I will respond directly.  We will do everything we can to get this claim covered -- since the payments come to MAJIK on the customer's behalf, we would like it to be accepted as much as the customer would like it to be accepted.  We just have to abide by the rules of the club program.

  Customer Answer

  Date: 01/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  I have been able to contact the Unemployment Office to obtain an actual copy of my Benefits Determination; by phone, so I sent an email. I have submitted what proof I have of my unemployment benefits. I do not know what they want proof of that my unemployment was voluntary, if they are refering to ****** ********** where I was just laid off I can contact them for a letter stating that. But why would I quit or ask to be unemployed, I loved working there, its a great company and I was making lots more money working a week then being laid off
  
  Regards,
  
  *************************************
  

  Business Response

  Date: 02/01/2023

  If ************************** would like me to re-submit the paperwork for approval, she needs to log on to the PA unemplyoment website and download the appropriate documents and forward them to me at ************************************.  If we can verify that she became unemployed (per the terms of the agreement previously sent), and that she reported it in a timely manner (per the terms previously sent), there is no reason the issue cannot be resolved.  Without proper documentation, though, the claim cannot be approved.

  Customer Answer

  Date: 02/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have already submitted what I could get offline but I will resend them what they are asking But I no longer have the item the payments would be paying for due to I have replaced the item after they came to pick the item up. I want reimbursed for the money I paid toward the item to pay towards the replacement
  
  Regards,
  
  

  Business Response

  Date: 02/03/2023

  There is nothing more that I can do for ***************************  I have asked for documentation which she apparently cannot provide.  I asked for some information to try to plead her case to the company who administers the program, and she responded very rudely to a simple request for clarification.  While we attempt to make every customer happy, we have not succeeded in this situation. 

  Customer Answer

  Date: 02/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:I have submitted everything I could to the company, I only could get what is shown on my account for unemployment. They do not send paper documentation anymore. i have submitted all the information they requested, dates, etc. I don't believe they really wanted to assist me in solving this matter. I will never get any merchandise from this business again. They have been rude to me and the contacts I have given them in regards to contacting me. These people said the woman was very rude to them and they said they will never speak to anyone at that company again
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 50" ******* 50" smart TV in November the TV malfunction it was under warranty and they didn't have the available tv at that time They gave me a loner TV5 inches bigger Because they didn't have the TV that the insurance company under warranty told me I would receive and then their manager coerced me into signing a document which now they are trying to get an additional $641 for ATV that I've already paid off But not the TV that the warrant you covered I've been almost one month dealing with these people adding charges everyday and never providing the TV that the warranty covered their insurance company told me I was getting a new TV50 in ******* smart TV which I was 1 month away from paying off And paid off paid the warranty charges and then their manager told me I was sadly mistaken that I was going to have to pay another $641 to keep ATV bigger by 5" that I never wanted all I want is the TV That I purchased back in May of 2022 and have easily paid off and made one month payment for this TV with no instructional book on how to use no remote control book and hasn't been used sitting in my house I have been as courteous as possible And their corporate office complaint Box is full and will not allow me to handle this within the company Their manager has told me that I don't understand Alicia agreement and I'm obligated to pay for ATV that I never signed or agreed any you meant agreeing to pay $81.40 for the next 8 months for TV that I never wanted There are 55" TV is still here all I want is what was promised under the warranty agreement of 50" ******* smart TV which should be paid in full for already not another 8 months of payments for ATV that I never asked for

  Business Response

  Date: 01/15/2023

  We are happy to accommodate this customer, and have reached out to do so.  This is the first we realized that the customer was disappointed with the resolution.  At the time that he had a problem with his TV, we did not have the exact TV available, and offered him an upgrade (or a loaner until the exact replacement could be received in 2-3 weeks).  The customer chose the upgrade.  We should have followed up to ensure that the customer was satisfied, but will be sure that we do so at this time.  Thanks for making us aware of the problem.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keeps harrissing us for payments all the time and comes to our house all hrs of the night

  Business Response

  Date: 09/22/2022

  Our goal is to help all customers own the merchandise they rent from us (if that is their desire).  We have not been able to contact this customer in order to determine what options might be available to them.  When a customer rents merchandise, falls behind on payments, and doesn't communicate with us -- we must terminate the agreement and require a return of the merchandise until they are able to begin making payments again (at which time they can pick up the payments where they left off).  Our employees are generally clocked out by 6pm or shortly after that -- so they would not be stopping by anyone's house after 7pm.

  We ask for this customer to simply reach out to us so we can discuss their account -- we would love to resolve THIS issue, and keep them as a customer, but we can't do so without communication.