ComplaintsforSmokey Bones
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contacted the restaurant 11 times and I was hung up on here. I placed an order and my phone was extremely messed up. My ribs are burn, my macaroni and cheese, or burn, my broccoli, and my potato were hard.Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 8/27/22, we ordered food online from Smokey Bones restaurant at 1301 Kenneth Road, York, PA 17404. The service requested how we wanted it delivered and we picked by Smokey Bones. It stated that we would be charged $52.35 and the food would be delivered by 4:30pm. The order number was ********. 2 hours went by and we did not receive the order. The restaurant stated that the order was picked up by **** ****. **** **** said that they had no record of the order and did not pick it up. At first the restaurant manager Joel stated that we could not get our money back and we had to come pick it up from the restaurant. I am considered disabled, and I have a difficult time walking. This is why we requested delivery. The manager finally offered to give us $42.37 back and we would have to get the remaining money ($9.98) back from **** **** who do not acknowledge the order or picking it up. We got an email from my credit card which shows $52.35 was charged to our credit card. We did not receive the refund. We would like the full $52.35 back for the order. We never received the food. We also specifically asked for the restaurant to deliver the food on the online app because we had the option. We were never notified when we placed the order that **** **** would be delivering the order. In addition, the restaurant hired **** **** to deliver the food.Business response
10/07/2022
Refund was fully given to guest upon their requestCustomer response
10/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.