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ComplaintsforEast York Veterinary Center
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Complaint Details
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Initial Complaint
07/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I paid $431.22 + $123.00 deposit. I was told the deposit would cover the appointment and the shots and it did not. When I was there I was told a leukemia blood test would cost $54 when it ended up being $74 per test. There are several reviews on ****** indicating these deceptive practices. They tried to act like it wasn’t an issue and because it was already done that they couldn’t do anything.Business response
07/11/2022
To whom it may concern,
We have investigated this matter in detail. All of our phone calls are recorded for training purposes. When reviewing the phone records, we observed that our prices and policies were accurately communicated with the owner with the exception of the Feline Leukemia snaptest,which was ~$20 more than what was verbally quoted.
The client can be heard acknowledging and understanding that the deposit that they left to maintain their appointment slot is put toward an examination fee and that any diagnostics and/or treatments would be in addition to the exam fee.
Furthermore, we did offer a $10 credit toward their next visit for the miscommunication regarding the difference between the perceived snaptest cost and the actual snaptest cost.
It is our opinion that we treated this client very well and that we communicated clearly our hospitals policy regarding leaving deposits for examination fees, what that deposit would go toward, and all of our prices with the exception of the Feline Leukemia snaptest. It has never been our intention to deceive our clients. I feel that we have very transparent policies and prices in regards to our client communication.
Please don't hesitate to reach out via email if you have any further questions.
Kind regards,
Adam P*******
Practice Manager
East York Veterinary Center
[email protected]Customer response
07/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.