Customer ReviewsforOne Enchanted Evening

Took my daughter here for a prom dress. She found one in our price range that she really liked and it was $499. They were closing so she decided to think about it as the dress is not returnable. She decided a couple weeks later that she wanted the dress. I called the store to make sure it was still available as we live an hour from it. They still had it and so we drove to get it. We went to buy it however they informed us that the price on the tag was not correct and if we wanted it the dress is $659. The manager told me that she would not honor the price on the tag. I also told her about it being on their website and she told me it wasn't. I showed her it was and she said that it didn't matter what price was on their website or on the tag that it was the $659 if I wanted the dress. Since then the dress has been changed on the website. We drove an hour for nothing. We did purchase my daughter's homecoming dress there last year. However after having this experience we will never buy another dress there again. My daughter in the future will need at least 6 more dress. All we wanted was them to honor the price on the tag. I have talked to several other prom stores and they have all said that has happened in their store and has honored the price even though it was their mistake. Don't shop here!!

The dress the customer was wanting to purchase did not have a price tag on it, as it just recently made its way to the sales floor. The customer asked for the price and one of our employees looked at the price on another dress but in a different color and told her that price. However, the dress the customer was interested in purchasing was a color design that was exclusive for our store, and therefor more expensive. The price online was also incorrect, because it was only showing the price of the original gown and not our exclusive color, which was swiftly corrected after the customer pointed it out to us. The customer attempted to haggle the price of the gown, but as I explained to her, as a business we are not able to absorb large portions of the cost of the dress she wants due to a simple error.