ComplaintsforEmpresas Berrios, Inc.
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I went to Mueblerias Berrios ********** 6/13/2024 and purchased a Stove, Refrigerator, A/C, washer and dryer. The items arrived at my house 6/15/2024. Everything worked fine except the dryer, the dryer turns on but does not heat. I had a Gas technician come and hook up the connections to verify everything was ok with the connections and he confirmed. I called Berrios 6/20/2024 to let them know the dryer was not functioning, they scheduled a technician to come and look at it and the technician confirmed the dryer is broken. Specifically, the ignitor came damaged. Furthermore, the technician let me know that he will order the broken part and it will take up to 2 weeks for him to receive it and then they will call to schedule the visit to repair my new dryer when they have time. I have called on multiple occasions the store in ******** and spoke to manager ("*******") where i made the purchase and they keep saying it is not their responsibility it is the responsibility of the service department, and they will be contacting me. I have called the service department multiple times, and they say they will be calling me back and don't. I have offered to rent a truck to be able to go exchange it and they say they do not do exchanges. Although the return policy states that if an item is damaged and the consumer lets them know within the 1st 7 days, they do the exchange. I have attached the receipts and the technician document stating what is damaged on it. If you need anything else please let me know. Thank youCustomer response
06/25/2024
They responded and said they will be replacing the dryer ThursdayInitial Complaint
05/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My account with ********************** *** is currently and the payments are always made on time, this company is wrongly reporting late payments on my account and affecting my credit score.Initial Complaint
05/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency ******)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Account 1. Account name: ********************** **** Account number: ****************** - This account is being reported inaccurately, please remove this from my credit report immediatelyInitial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am not liable for this debt for EMPRESAS BERRIOS **** I do not have a contract with this collection company. The did not provided me with original contract as requested.There are inconsistent information for the debt collector on all my credit reports. In multiple reports states that this account has been charge off; in others states inconsistent dates of last payment.Initial Complaint
04/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
******** esta intentando entregarme juegos de cuarto con polilla despus de gastar casi 6,000$ dlares. Por favor haz lo posible que no me llegue con polilla nadie me contesta cuando llamo y vivo en los **************. Tal vez una garanta de polilla???? Mueblera Berrios is selling termite infested furniture.Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 27 2023. I bought an orthopedic mattress at Berrios in *******************. I am 80 years old with several health conditions. I PAYED $1,258.20 I realized that the mattress was not what I purchased. I complaint about it. Store representative advised me, I had to file the complaint 3 months after purchase. I couldnt beleive it. The mattress is weak and I feel I have been tricked cause I'm a senior citizen. I truly need a firm mattress. I suffer from body pain and severe COPD. Please help me resolved this issue. I beleive mattress may be old or refurbished I do not know how to document or upload information.Initial Complaint
01/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Product was not delivered installed Sales person just blowing me off I don't reside locally this is a vacation property Very difficult to fly to and from so far just for a install I just was a full refund toy credit account and the cash I already paid in advanceInitial Complaint
03/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Purchase a washer dryer Combo February 13th 2022 $215.00 Called for service between February 28 and March 5th, 2022. The business committed to bring me a working washer dryer. The appliance is dangerous . 1st it was not programmed. The dryer stops after a few minutes due to overheat. It rips the fabric. One of the cycles does not work, per the service agent. Washer snaps shot on your fingers, among other flaws. My dispute is about deceiving sales tactics and abusive customer service. The sales agent deliberately excluded information regarding the many flaws of the appliance later revealed to me by the service agent. The customer care agent threatened with damaging my credit. I have spoken to Mueblerias Berrios and Whirlpool numerous times. Mueblerias berrios refuses to take back the appliance unless I pay an extra 20% of the total purchase. Whirlpool simply does not take returns.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Carr 172 Km 49.7 Int Carr 787 Bo Bayamon
Cidra, PR 00739
Customer Complaints Summary
9 total complaints in the last 3 years.
7 complaints closed in the last 12 months.