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          Find a Location

          Puerto Rico Telephone Company, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Puerto Rico Telephone Company, Inc.

              Bird. Roosevelt 1515 Guaynabo, PR 00968

            • Puerto Rico Telephone Company, Inc.

              PO Box 3609 San Juan, PR 00936

            • Puerto Rico Telephone Company, Inc.

              PO Box 70366 San Juan, PR 00936-8366

            Business ProfilePuerto Rico Telephone Company, Inc.

            Telephones
            Multi Location Business

            Contact Information

            Bird. Roosevelt 1515

            Guaynabo, PR 00968

            Visit Website
            (787) 781-1314

            Customer Reviews

            1.5/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            43 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Puerto Rico Telephone Company, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Puerto Rico Telephone Company, Inc.

                Bird. Roosevelt 1515 Guaynabo, PR 00968

              • Puerto Rico Telephone Company, Inc.

                PO Box 3609 San Juan, PR 00936

              • Puerto Rico Telephone Company, Inc.

                PO Box 70366 San Juan, PR 00936-8366

              Location of This Business
              Bird. Roosevelt 1515, Guaynabo, PR 00968
              BBB File Opened:
              10/31/2002
              Alternate Business Name
              • Puerto Rico Telephone Co.
              • PRTC
              • Claro Puerto Rico
              Business Management
              • Mr. Rafael Rivera, Manager
              • Ms. Xilma Acosta, Complaints
              Contact Information

              Principal

              • Ms. Xilma Acosta, Complaints

              Customer Contact

              • Mr. Rafael Rivera, Manager
              • Mr. Enrique Ortiz De Montella, President
              • Ms. Xilma Acosta, Complaints
              Additional Contact Information

              Fax Numbers

              • (787) 793-6265
                Primary Fax
              • (787) 792-5284
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              43 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/29/2024

              Complaint Type:
              Order Issues
              Status:
              Unanswered
              hello, Had the *** program with claro and was paying around $80 and since that plan ended and no longer have the benefits they now charge me $109.01, my problem is when i log into my claro account on the app it says that i have a 3 Play plan which includes TV, 1GB INTERNET and PHONE all for $69.99 which i believe falls in the category of maybe false advertisement, since i'm getting charged a different amount than the one displayed on my account, all i want is for claro to honor the displayed price and stop deceiving people with their FAKE plan details, please honor the advertised plan or match the *** discount, thanks
              Read 42 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              jt t

              02/09/2024

              My god, what a terrible, dishonest and utterly useless company Claro PR is. Not only do customer "service" agents cut you off mid chat they utterly ignored my questions and even after making mistakes on the account simply said; "You can go to a local kiosk and speak to someone there to correct any errors." These were mistakes an agent did while I was on a chat. We get harassed with calls with offers for additional service. Service we are not interested at all. We notified them of this to no avail the harassment continues. It's not just Claro PR but also Liberty. These companies have cart ******* to call customers at their residence at any time of day several times a day to make offers we have decidedly refused and have asked them to cease and desist from this harassment. It absolutely absurd that there is no recourse at the governmental level to protect customers from this type of abuse. There is no agency that I am aware of that speaks up for customers. Signed completely disgusted and appaled and sickened
              Read 3 More Customer Reviews

              Local BBB

              BBB Serving Southeast Florida & the Caribbean

              More Info on Local BBB

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