ComplaintsforGil's Appliances
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Complaint Details
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Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a dishwasher from this business in December 2020. It has worked a total of two months. It stopped working a month after I purchased it and then worked for another month stopped again they replaced a part again and the dishwasher has not worked since. I have called several times and neither the owner nor a manager has returned my call. I want my dishwasher replaced or my money back. I prefer my money and never have to deal with this company again.Business response
09/18/2021
Hello,
We have been speaking with both the husband and wife throughout this matter. This dishwasher was still under the manufacturers warranty so Kitchenaid requires us to have them handle service calls per the warranty agreement at the time of purchase. ***** did call Kitchenaid on behalf of our customer and we were told by Kitchenaid that they had left messages on her cell phone to arrange and facilitate a direct exchange. They had also called the customer again with us on the line and did leave another message. We have protocols that need to be followed and we have all our employees trained to help all our customers with any issues that *** arise. We did have contact with the customer and gave them the information they needed to schedule the exchange with Kitchenaid.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.